IT Service Manager connecting clients and tech teams, overseeing service delivery cycles and managing projects. Ensuring clients receive outstanding service and proactive communication.
About the role
- Transportation Infrastructure IT Project Test Manager overseeing Agile-driven project test management for modernization project. Collaborating with teams to ensure successful IT project delivery in Seattle.
Responsibilities
- Oversee Agile-driven project test management in support of Ticketing & Reservations Modernization (TRM)
- Produce Azure DevOps, test planning and test management documentation
- Develop outside vendor selection Requests for Information (RFIs) and Requests for Proposals (RFPs)
- Establish best practices in Azure DevOps and Agile software development
- Ensure contract requirements traceability
- Set clear user acceptance criteria
- Support an integrated project schedule
- Rigorously evaluate system readiness before go/no-go decisions
- Facilitate sprint ceremonies, including backlog refinement, sprint planning, test planning, sprint review, and retrospectives
Requirements
- 5 years of experience managing IT projects, or 4 years with an associate degree, or years with a bachelor’s degree
- Degree must be in Information Systems, Business Administration, Project Management, or a related field
- Advanced Scrum Master expertise, including facilitation of Agile ceremonies, backlog refinement, and velocity management.
- Expert-level experience in Azure DevOps, including Test Plans.
- Ability to lead testing teams, including coaching of non-IT staff.
- Ability in establishing Agile software development and testing best practices.
- Strong communication, facilitation, and risk management skills.
- Excellent knowledge of standardized project management principles based on the Project Management Body of Knowledge.
- Utilization of industry standard project management software and tools
- Tracking project performance
- Creating and maintaining detailed documentation, project plans and schedules
- Performing quality control throughout project development
Benefits
- Paid sick leave
- Medical/Dental (optional)
- 401 (k) Retirement Plan (optional)
- Employer Paid Life Insurance
- Employer Paid Short Term Disability
- Optional Life Insurance
Job title
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