Quality Control Manager ensuring bicycles meet global customer expectations at BikesOnline. Overseeing product lifecycle from planning to final assembly while managing international quality standards.
Responsibilities
Ensure that every bicycle and accessory meets rigorous expectations of our global customer base.
Oversee the lifecycle of a product from range planning, concept creation to floor to final assembly.
Maintain an expert-level understanding of import regulations, safety standards, and testing requirements across all operating markets (AU/US).
Hold suppliers accountable for uncompleted or substandard ProBuild work.
Lead quality control and compliance for batteries, eBikes, and chargers.
Manage the Insera supply chain coordinator based in Indonesia.
Develop and refine packaging solutions with suppliers.
Identify warranty trends related to shipping and packaging and develop strategic resolutions.
Requirements
Tertiary qualification in commerce, marketing, or business.
Recognized certification in bicycle maintenance.
Extensive background and technical knowledge of bicycles, high-end components, and e-mobility systems (eBikes, batteries, and motors).
Proven experience training factory personnel and workshop staff in production standards, assembly methods, and ProBuild protocols.
Hands-on experience ensuring products meet international standards, import regulations, and eBike certifications for AU and US markets.
Proficiency in Google Workspace and experience working within ERP and Project Management environments.
Exceptional verbal and written communication skills, with the specific ability to work effectively across different cultures, languages, and time zones.
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