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About the role
- Quality Control Manager overseeing the lifecycle of bicycles at BikesOnline. Bridging production and customer experience while managing quality control and compliance.
Responsibilities
- Ensure that every bicycle and accessory meets rigorous expectations of our global customer base.
- Bridge the gap between production and the customer experience.
- Oversee the lifecycle of a product from range planning, concept creation to final assembly.
- Cultivate and maintain high-level relationships with suppliers to oversee the ProBuild (Assembly) process.
- Maintain an expert-level understanding of import regulations, safety standards, and testing requirements across all operating markets (AU/US).
- Proactively recommend and implement design improvements based on customer feedback and market intelligence.
- Manage the Insera supply chain coordinator person, based in Indonesia, to streamline communications and bridge operational gaps.
- Develop and refine packaging solutions with suppliers to ensure safe transit and ease of assembly for the end user.
- Act as the primary technical point of contact for global suppliers regarding warranty claims and defects in the US and AU markets.
- Define the necessary tools and educational requirements for customer self-assembly.
- Periodic travel to Asia (factories/suppliers) and Europe (trade shows/vendors).
Requirements
- Tertiary qualification in commerce, marketing, or business.
- Recognized certification in bicycle maintenance.
- Extensive background and technical knowledge of bicycles, high-end components, and e-mobility systems (eBikes, batteries, and motors).
- In-depth knowledge of the global bicycle industry, including current market trends, manufacturing processes, and supplier dynamics.
- Proven experience training factory personnel and workshop staff in production standards, assembly methods, and ProBuild protocols.
- A track record of resolving complex customer complaints and technical warranty issues with effective, long-term solutions.
- Experience managing international vendor relationships and holding suppliers accountable for quality standards and financial credits.
- Hands-on experience ensuring products meet international standards, import regulations, and eBike certifications for AU and US markets.
- Proficiency in Google Workspace and experience working within ERP and Project Management environments.
- A deep personal enthusiasm for cycling with firsthand knowledge of current product trends and the end-user experience.
Benefits
- flexible work arrangements
- generous staff discounts
- commitment to ongoing learning and internal career progression
- personal development opportunities
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Quality Control Manager ensuring bicycles meet global customer expectations at BikesOnline. Overseeing product lifecycle from planning to final assembly while managing international quality standards.
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