District Manager responsible for overseeing multiple Jared Jewelers locations. Leading teams in the Ohio, Pennsylvania, and New York Area while ensuring adherence to company standards and performance goals.
CC
Onsite Associate Manager, Engagement – 6-Month Contract
Posted 2 hours ago
About the role
- Associate Manager, Engagement driving customer engagement initiatives for Canadian Tire’s Triangle Loyalty program. Collaborating with teams to enhance customer experiences and optimize marketing strategies.
Responsibilities
- Report to the Associate Vice President – Triangle Lifecycle Marketing - Engagement
- Develop and drive innovative customer engagement initiatives to support Canadian Tire’s Triangle Loyalty program
- Work cross-functionally across the organization to identify high-impact opportunities to improve Triangle Loyalty engagement and generate sales revenue
- Identify valuable segments and design innovative marketing programs
- Define, monitor, and report on customer engagement performance indicators
- Develop insight-driven strategies focused on increasing customer spend, trips and program engagement
- Present strategies through compelling storytelling to create buy-in amongst leadership
- Collaborate with internal and external stakeholders to identify, design, develop and launch business initiatives
- Scope and prioritize initiatives based on business and customer impact
- Partner closely with analytics, operations, and marketing teams to build and test customer-facing programs
- Conduct ongoing competitive research to ensure customer offers and engagement tactics are industry-leading
- Manage and optimize marketing budgets
Requirements
- 3 - 5 years of relevant experience, with a focus on marketing, customer engagement, or customer experience
- Experience managing customer loyalty programs in Retail, and eCommerce industry is an asset
- A passion for customer experience (CX) and a strong understanding of marketing strategy and how to build and execute muti-channel programs
- Ability to think critically and problem solve to successfully address business challenges
- Excellent interpersonal skills with a proven ability to build relationships and influence internal and external teams
- Ability to analyze customer insights and channel data to optimize program performance
- Experience working closely with business, analytics, marketing, legal/compliance stakeholders to deliver customer programs
- Experience with marketing automation and personalization tools is an asset.
Benefits
- Career growth opportunities
- Product discounts
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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