Hybrid IT Service Manager, 80–100%

at UPGREAT AG

• Job title: IT Service Manager, 80–100%
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Tech skills: Cloud
• Location requirements: Hybrid, Fehraltorf, Switzerland

About the role

• IT Service Manager connecting clients and tech teams, overseeing service delivery cycles and managing projects. Ensuring clients receive outstanding service and proactive communication.

Responsibilities

• You are the link between our clients and our technical teams.
• Take responsibility for the entire service lifecycle, from request to operation.
• Manage, coordinate and inspire, ensuring our clients are always exceptionally supported.
• Provide personal, direct support to our clients with real service passion.
• Maintain a continuous, needs-based dialogue and ensure close alignment with clients.
• Ensure transparent and meaningful reporting.
• Coordinate, manage and monitor our services and service agreements reliably and proactively.
• Keep an overview during business-critical incidents (Major Incidents) and ensure a rapid resolution.
• Log changes, assess them and manage their implementation.
• Lead small to medium-sized projects and coordinate the entire project portfolio.
• Identify operational optimization opportunities and actively drive improvements.

Requirements

• You hold a qualification as a (business) computer scientist (HF) or an equivalent qualification.
• You have solid experience in IT service management, IT Pre-Sales or IT project management, ideally in a managed services environment.
• You have a deep understanding of infrastructure, outsourcing and cloud services, as well as experience in service delivery management.
• You demonstrate methodological strength in project management, presenting and solution-oriented, networked thinking.
• You are hands-on, get things done and deliver results – a true doer with a practical mindset.
• You communicate confidently in German (native speaker or at least C1) and English (at least B2).

Benefits

• A young & dynamic team of 140 committed employees
• Attractive and exciting work environment with a high degree of independence and flexibility
• A well-funded & growing IT company
• Progressive social benefits, including coverage of 55% of the pension fund contribution and the daily sickness benefit contribution
• Attractive fringe benefits such as free parking, birthday gifts & special discounts (e.g. at fitness studios and other providers)
• Support for your further education and professional development