Customer Service Representative overseeing order processing and ensuring timely delivery in a production environment. Working closely with production, logistics, and procurement teams to manage supply availability.
Responsibilities
Responsible for a defined range of parts and for customer management throughout the entire order process with the goal of on-time delivery
Production-accompanying monitoring across multiple process stages, taking into account inventory, delivery times and lead times
Processing customer call-offs
Ensuring timely and quantity-appropriate material availability in production
Conducting feasibility analyses for customer requests and increases in call-off volumes
Monitoring subcontracted manufacturing to ensure on-time and quantity-accurate supply
Close cooperation and coordination with production, logistics and procurement
Requirements
Completed technical or commercial vocational training
Several years' professional experience in planning/production control (materials scheduling) in a manufacturing company
Confident handling of deadlines and ensuring compliance even during peak order periods
Very good command of MS Office applications and ERP systems
Independent and reliable working style characterized by a high level of commitment
Quick comprehension and strong communication skills
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