Hybrid Customer Care Representative

at Elevance Health

• Job title: Customer Care Representative
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Atlanta, United States

About the role

• Customer Care Representative role responding to inquiries about insurance benefits and claims. Work virtually with various shifts and flexible scheduling.

Responsibilities

• Customer Care Representative I, II, III
• The Customer Care Rep I is responsible for successfully completing the required basic training.
• Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
• Must pass the appropriate pre-employment test battery.
• The Customer Care Rep II is responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Proficient in all basic customer service areas performs some but not all types of moderately complex function.
• The Customer Care Rep III is responsible for reviewing requests by mail, telephone, or in person regarding insurance claims/policies.
• Fully proficient in all key areas; performs many complex functions.
• All Levels: Outbound calls are conducted in the ZipDrug business area. Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.

Requirements

• Level I: Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
• Level II: Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
• Level III: Requires a HS diploma or equivalent and a minimum of 3 years of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
• Bilingual in Spanish preferred
• Previous experience with medical terminology
• Ability to work from home with internet access and quiet private workspace

Benefits

• $500 sign-on bonus!
• Paid holidays
• Paid Time Off
• Medical benefits
• Dental benefits
• Vision benefits
• Short and long term disability benefits
• 401(k) + match
• Stock purchase plan
• Wellness programs
• Financial education resources