Customer Care Operations Consultant responsible for optimizing service delivery and workforce performance. Leveraging data - driven consulting and emerging technology solutions in a customer care environment.
About the role
- Certified Peer Support Specialist role focusing on member wellness and recovery through education and advocacy. Engaging family support and collaborating with stabilization teams at Elevance Health.
Responsibilities
- Identifies opportunities for engagement of members and their families in forming a supportive, recovery network
- Develops and implements provision of onsite psychiatric discharge planning education at Recovery and Resiliency sites
- Collaborates with Stabilization Teams as a member advocate in discharge planning education, resolution of barriers, and service transitions
- Acts as a resource for staff on decision making and problem solving
- Initiates and maintains contact with assigned individuals and providers to determine member’s response to services
Requirements
- Requires AA/AS and minimum of 2 years of experience in health services or behavioral health field or in a peer support services role
- Peer Specialist Certification required
- Knowledge of care-coordination and case management concepts strongly preferred
- BA/BS or MBA preferred
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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