Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Customer Service Specialist providing support and a seamless experience for dental offices. Blending customer service with knowledge in dental revenue cycle management and logistics.
Responsibilities
- Provide outstanding support and create a seamless experience for dental offices.
- Resolve inquiries promptly and ensure client satisfaction at every touchpoint.
- Act as a trusted partner for dental clients by blending high-level customer service with specialized knowledge in dental revenue cycle management (RCM) and logistics.
Requirements
- Availability: Must have full availability to work shifts within the 7:00 AM to 8:30 PM window.
- Education: High School Diploma (Required).
- Experience: At least 2 years of proven experience in Customer Service (Required).
- Domain Knowledge: Strong background in the Dental Business is preferred, strong customer service skills.
- Communication Mastery: Exceptional verbal and written communication skills (Phone, Email, Chat).
- Logistical Skills: Ability to handle travel logistics and event coordination.
- Type of contract: Fixed term.
Benefits
- Competitive Salary: $3.705.000 COP.
- Schedule: Monday through Friday (within the specified availability).
- Monthly Completion Bonus
- In addition to your base salary, you will receive a completion bonus for each successfully completed month:
- $100 USD per month
- Exchange rate fixed at 3,700 COP per USD
- Equivalent to 370,000 COP per completed month
- The total accumulated bonus is paid as a lump sum at the end of your contract, once you successfully complete the full agreed term
- This means that if you complete your full contract successfully, you will receive all your monthly bonuses together in one final payment.
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