Technical support specialist translating business needs into technical requirements at Capgemini. Supports tools development while collaborating with product owners and Agile teams.
About the role
- Technical Support Analyst ensuring operational availability of Santander's digital display network. Monitoring and remote troubleshooting, coordinating field service support and managing CMS operations.
Responsibilities
- Continuously monitor the status of players (terminals) and ensure the operational availability of Santander’s digital display network.
- Handle Level 1 and Level 2 tickets, remotely resolving connectivity, configuration and software issues.
- Coordinate on-site (Level 3) service with field service teams, complying with SLA timelines by region.
- Provide immediate response to critical incidents on VIP displays, maintaining the availability standards required by the client.
- Operate the 4yousee Manager CMS, performing uploads, scheduling and content curation in partnership with the media team.
- Support standardization of workflows and technical documentation for ServiceNow Santander and Eletromidia HubSpot ticketing.
- Contribute to mapping and stabilizing connectivity infrastructure (4G, routers, VPN) and hardware.
- Participate in technical meetings with Santander and Eletromidia teams, collaborating on ticket workflows and operational improvements.
Requirements
- Technical degree in IT, Networks, Telecommunications, or related fields.
- Experience in Level 1/Level 2 technical support with a focus on remote analysis and field coordination.
- Experience with ticketing systems (e.g., ServiceNow, HubSpot, Jira or similar).
- Ability to produce technical documentation and adhere to standardized processes.
- Good communication skills, sense of urgency and solution-oriented mindset.
- Familiarity with Digital Signage systems or CMS.
- Knowledge of networks, VPN, 4G connectivity, routers and hardware/software diagnostics.
Benefits
- 🏥 Medical and dental coverage: greater care and well-being so you can live with peace of mind;
- 🔐 Life insurance: because the future deserves protection too;
- 🍽️ Flexible card (Meal/Food): choose where to use it and enjoy every meal your way;
- 🚌 Transportation allowance: guaranteed mobility to commute with more flexibility;
- 💰 Annual profit-sharing (PLR): we hit targets together, we celebrate together;
- 💪 Total Pass: that extra push to support physical activity;
- 🎉 Day off on your birthday: our gift so you can enjoy your day;
- 🎁 Ticket giveaways for various experiences: culture, entertainment and leisure;
- 📚 Corporate university: here, learning never stops! Learn, grow and take on new challenges.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Bilingual Technical Support Engineer providing first and second - level support in English and Spanish. Collaborating with teams and ensuring customer satisfaction in a hybrid model in Bogota.
Technicien(ne) Support Niveau 1 et 2 pour assistance technique auprès des clients en Suisse romande. Rôle clé dans le support des utilisateurs avec une excellente maîtrise des environnements informatiques.
Join Premier Foods as a 3rd Line Technical Support Specialist in Worksop. Ensure smooth IT operations and maintain infrastructure while supporting projects in a manufacturing setting.
Support Engineer for IT - Service Desk in Hamburg providing technical support and solutions. Collaborating with departments and optimizing support processes for clients.
Technical Support role providing service and trial support to end - makers and coil coaters in EMEA. Focusing on optimizing machinery and coordinating technical assistance for major customers.
Application Support Analyst ensuring application functionality and providing training and troubleshooting for users. Collaborating on software implementations and maintaining support documentation.
Technical Support Engineer focusing on resolving complex payment issues. Supporting both external merchants and internal teams in the fintech sector.
Business Support Analyst role providing data analytics services for Corporate Communications at USAA. Involves executing analysis and reporting to support business operations and initiatives.
Business Support Analyst Lead leveraging data analysis for strategic insights in Property & Casualty Portfolio. Collaborating with stakeholders to enhance operational efficiency and business outcomes.