Technical Support for SCCM role at Stefanini, focusing on corporate environment management and software deployment. Join a global transformation initiative valuing collaboration and innovation.
About the role
- Technical Support Analyst ensuring operational availability of Santander's digital display network. Monitoring and remote troubleshooting, coordinating field service support and managing CMS operations.
Responsibilities
- Continuously monitor the status of players (terminals) and ensure the operational availability of Santander’s digital display network.
- Handle Level 1 and Level 2 tickets, remotely resolving connectivity, configuration and software issues.
- Coordinate on-site (Level 3) service with field service teams, complying with SLA timelines by region.
- Provide immediate response to critical incidents on VIP displays, maintaining the availability standards required by the client.
- Operate the 4yousee Manager CMS, performing uploads, scheduling and content curation in partnership with the media team.
- Support standardization of workflows and technical documentation for ServiceNow Santander and Eletromidia HubSpot ticketing.
- Contribute to mapping and stabilizing connectivity infrastructure (4G, routers, VPN) and hardware.
- Participate in technical meetings with Santander and Eletromidia teams, collaborating on ticket workflows and operational improvements.
Requirements
- Technical degree in IT, Networks, Telecommunications, or related fields.
- Experience in Level 1/Level 2 technical support with a focus on remote analysis and field coordination.
- Experience with ticketing systems (e.g., ServiceNow, HubSpot, Jira or similar).
- Ability to produce technical documentation and adhere to standardized processes.
- Good communication skills, sense of urgency and solution-oriented mindset.
- Familiarity with Digital Signage systems or CMS.
- Knowledge of networks, VPN, 4G connectivity, routers and hardware/software diagnostics.
Benefits
- 🏥 Medical and dental coverage: greater care and well-being so you can live with peace of mind;
- 🔐 Life insurance: because the future deserves protection too;
- 🍽️ Flexible card (Meal/Food): choose where to use it and enjoy every meal your way;
- 🚌 Transportation allowance: guaranteed mobility to commute with more flexibility;
- 💰 Annual profit-sharing (PLR): we hit targets together, we celebrate together;
- 💪 Total Pass: that extra push to support physical activity;
- 🎉 Day off on your birthday: our gift so you can enjoy your day;
- 🎁 Ticket giveaways for various experiences: culture, entertainment and leisure;
- 📚 Corporate university: here, learning never stops! Learn, grow and take on new challenges.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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