Capsules Sales Account Manager managing customer portfolios and driving sales growth for Roquette’s pharmaceutical solutions. Building relationships across Europe while providing technical support and market insights.
About the role
- Head of Technical Account Management leading a dynamic UK team at Ekco, a growing cloud solution provider. Focused on strategic client relationships and technical service delivery.
Responsibilities
- Recruit, train, coach, and manage the performance of a team of TAMs
- Act as the strategic technical advisor for top-tier clients, building trust and ensuring the long-term health of technical partnerships
- Collaborate with Technical, Pre-Sales and Product teams to influence the product roadmap based on client feedback and technical requirements
- Establish, monitor, and scale standardised TAM methodologies, KPIs, and processes to ensure consistent technical service delivery
- Oversee critical technical escalations, providing strategic direction to resolve issues swiftly and prevent future occurrences
- Bridge the gap between client business goals and technical implementation, ensuring high adoption rates and providing value-driven QBRs (Quarterly Business Reviews)
- Drive down technical issues within TAM aligned accounts and reduce ticket load on the Service Desk
Requirements
- Min 3-5 years’ experience working for a Managed Services Provider, managing key Customers in a mid-market/Enterprise space
- Proven track record of managing customer relationships and improving client-supplier relationships through deep understanding of business needs
- Proven track record of working within projects in the cloud services domain, working with multiple stakeholders across commercial, technical, and management teams
- Proven track record in building Technical Service Reviews and Management reports
- High level of written and spoken English as well as high standard of documentation
- Technical background with prior experience or exposure to some of our core technologies such as Azure, VMware, vSphere, Backup & Disaster Recovery services, etc.
- Excellent ability to explain complex technical concepts to both technical and non-technical stakeholders
- Strong analytical abilities to resolve complex problems under pressure
- Ideally have experience of leading teams
Benefits
- 25 days annual leave + public holidays
- One extra day off to celebrate birthday
- Company Pension Scheme
- Employee Assistance Programme (EAP) for wellbeing support
- Global team activity challenges
- Unlimited access to Pluralsight for continuous development
- Real opportunities to grow, including international progression
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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