Hybrid Senior Account Manager

at Lucid Group

• Job title: Senior Account Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Senior Account Manager executing client plans for Lucid Group, a healthcare communications agency. Building strong client relationships and managing account stability, performance, and financials.

Responsibilities

• A Senior Account Manager is a member of the Client Services Management team responsible for the execution of the client plan in key account(s).
• They understand their client and are able to articulate the client's request and ensure the team provide high-quality outputs leading to account stability and growth.
• They are responsible for the financial management of the account(s).
• The Client Services team partner with our Medical Writing team and are responsible for the delivery of projects for our clients.
• The Account Management team work with available in-house expertise such as our creative team but also with third-party suppliers, and provide appropriate direction, ensuring projects exceed client expectations and are delivered to budget.
• Understanding the client strategic plan.
• Building effective internal partnerships with other capabilities to successfully deliver the client plan (medical, project management, creative, strategy, etc).
• Executing of client account plan.
• Account management and performance.
• Financial management and forecast accuracy at account level.
• Building and maintaining positive and enduring client relationships across multiple levels.
• Account performance, recovery and delivering against revenue targets.
• Representing the client internally.
• Building strong working relationships with our clients, being an established point of contact and being recognised as an excellent account manager.
• Building innovative programmes and content.
• Leading client account status meetings and providing clear direction.
• Delivering presentation pitches to new clients.
• Contributing to new business proposals.
• Running multiple projects autonomously and seamlessly.
• Establishing optimal ways of working.
• Highlighting opportunities for new business.
• Setting standards for the team.
• Understanding any roadblocks and providing solutions.
• Ensuring that we exceed all clients’ expectations.

Requirements

• Experience in a fast-paced environment
• Analytical and proactive mindset
• Experience in meeting deadlines and managing multiple projects
• Experience in building strong client relationships
• Experience within an account management role
• Experience problem solving and providing solutions
• Experience within the medcomms/healthcare industry (desirable)
• Experience working on innovative strategic programs for clients (desirable)
• Life Science degree (desirable)

Benefits

• Discretionary bonus scheme;
• Contributory pension with Lucid contribution up to 5% of basic salary (enrolment after 3 months of employment);
• Cycle to work scheme;
• 25 working days holiday, 1 Celebration Day of your choice, 4 Christmas closure days plus 8 Bank Holidays per annum (pro-rata for part-time);
• Flexible holiday buy and sell scheme;
• Family friendly policies;
• Private family health and dental cover, including Employee Assistance Programme and a comprehensive employee rewards scheme;
• 4x basic salary life assurance cover;
• Medicash Healthcare Cash Plan (Level 1 company cover);
• Season Ticket Loans;
• Regular incentive schemes aligned to individual and team performance;
• Access to an employee discount platform with offers at 900+ retailers.