ServiceNow Developer implementing advanced service management solutions for government infrastructure across ITSM and Healthcare platforms. Designing workflows and building custom applications to enhance service capabilities.
About the role
- Seasoned ServiceNow Program Manager ensuring program success for Federal Government clients. Designing and implementing ServiceNow programs while managing challenges and opportunities.
Responsibilities
- design, implement, and maintain impactful programs by guiding Federal Government clients toward successful and scalable ServiceNow implementations
- organize and coordinate program objectives
- provide direction to the team as they navigate requirements, budget constraints, and staffing challenges
- identify opportunities to grow the business by supporting the client’s mission
- facilitate change and create impact while sharing knowledge and expertise of program management methodologies
Requirements
- 8+ years of experience in successful program management of ServiceNow programs
- Experience writing reports for executive leadership
- Experience with integrated project schedules and critical path management
- Experience developing and using Work Breakdown Structures and Work Packages
- Experience in developing and implementing complex contract program initiatives, change control processes, and managing technical requirements
- Ability to review and comprehend Service Level Agreements and requirements documents
- Ability to analyze the performance of IT services using metric analysis tools
- Bachelor's degree
- Certified Project Management Professional (PMP) Certification
Benefits
- health, life, disability, financial, and retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- dependent care
- recognition awards program
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