Technical Project Manager managing AI product initiatives within DXC Technology. Leading project execution and ensuring alignment with technical teams and stakeholders.
About the role
- Senior ServiceNow system administrator responsible for managing and maintaining multiple ServiceNow platforms for government clients. Focusing on O&M responsibilities and best practices for support and modernization.
Responsibilities
- Help operate and maintain ServiceNow platforms for Government clients
- Manage O & M responsibilities supporting ServiceNow software solutions
- Provide consultation on best practices for support, including ticketing, disaster recovery, license management, digital certificates and keys and support maintenance of User Accounts, CMDB, Service Catalog, alerts, integrations, and related modules across all ServiceNow environments
- Provide customers insight into their network through monitoring and performance management
- Identify problem areas and opportunities for improvement in a mission-critical network
- Share expertise through leadership and mentoring as you help the team work through challenges and develop new methodologies
- Identify new opportunities to modernize the platform for clients
Requirements
- 4+ years of experience with ServiceNow maintenance, including core ITSM and ITOM tables, scripting, business rules, HI Portal interface, catalog items, reporting, backend data cleansing, account management, certificates, ticket triage and routing, and forms and fields editing
- Experience managing MID Servers at scale, including installation, upgrades, certificates, proxies, and log analysis
- Experience with Discovery, CMDB, CSDM, ITOM, network fundamentals such as DNS, routing, VLANs, and firewalls, and credential sets, including SSH, WMI, or SNMP
- Experience with following Agile Scrum development methods
- Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
- Bachelor’s degree
- ServiceNow System Administrator Certification
Benefits
- Health
- Life
- Disability
- Financial
- Retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Dependent care
Job title
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