ServiceNow Developer implementing advanced service management solutions for government infrastructure across ITSM and Healthcare platforms. Designing workflows and building custom applications to enhance service capabilities.
About the role
- Senior ServiceNow system administrator responsible for managing and maintaining multiple ServiceNow platforms for government clients. Focusing on O&M responsibilities and best practices for support and modernization.
Responsibilities
- Help operate and maintain ServiceNow platforms for Government clients
- Manage O & M responsibilities supporting ServiceNow software solutions
- Provide consultation on best practices for support, including ticketing, disaster recovery, license management, digital certificates and keys and support maintenance of User Accounts, CMDB, Service Catalog, alerts, integrations, and related modules across all ServiceNow environments
- Provide customers insight into their network through monitoring and performance management
- Identify problem areas and opportunities for improvement in a mission-critical network
- Share expertise through leadership and mentoring as you help the team work through challenges and develop new methodologies
- Identify new opportunities to modernize the platform for clients
Requirements
- 4+ years of experience with ServiceNow maintenance, including core ITSM and ITOM tables, scripting, business rules, HI Portal interface, catalog items, reporting, backend data cleansing, account management, certificates, ticket triage and routing, and forms and fields editing
- Experience managing MID Servers at scale, including installation, upgrades, certificates, proxies, and log analysis
- Experience with Discovery, CMDB, CSDM, ITOM, network fundamentals such as DNS, routing, VLANs, and firewalls, and credential sets, including SSH, WMI, or SNMP
- Experience with following Agile Scrum development methods
- Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
- Bachelor’s degree
- ServiceNow System Administrator Certification
Benefits
- Health
- Life
- Disability
- Financial
- Retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Dependent care
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
ServiceNow HRSD Architect advising business stakeholders on HR technology strategy and platform architecture. Designing integrated solutions maximizing value from ServiceNow HRSD and complementary HR platforms.
Senior Technical Consultant leading design discussions for enterprise - scale ServiceNow implementations. Focusing on ITSM HRSD, SPM, ITOM to enhance operational efficiency and drive business success.
ServiceNow Developer responsible for designing, implementing, and maintaining ServiceNow applications at Pierce Technology Corp. Collaborating with stakeholders and optimizing processes within the ServiceNow platform.
Enterprise ServiceNow Platform Senior Manager overseeing product management and operations for Boeing's IT and cross - enterprise functions. Leading global teams and supplier relationships to drive platform excellence and modernization.
ServiceNow Developer role supporting the design and development of Service Management solutions at Boeing. Collaborating with various clients to understand requirements and delivering technical solutions.
Cybersecurity Risk Analyst providing operational support for the Agency’s Cybersecurity Risk Management Program. Managing the risk register and supporting governance operations in a hybrid work environment.
Enterprise ServiceNow Platform Senior Manager overseeing product lifecycle and operational stability at Boeing. Leading a global product team and managing supplier partnerships for IT operations.
Senior or Lead ServiceNow IRM Solution Architect role at Boeing developing integrated risk management solutions. Leading architecture, implementation, and improvement of ServiceNow IRM/GRC platform.
Software Architect providing expert guidance on ServiceNow applications. Working with Defense Logistics Agency to deliver optimized solutions for complex application needs.