Service Delivery Manager at Centorrino Technologies ensuring high - quality service delivery and customer satisfaction in Sydney. Collaborating with various teams for operational excellence and strategic improvement.
About the role
- Plumbing Manager leading operations of a residential plumbing department in Fort Wayne, Indiana. Focused on team development and operational excellence in a people-first organization.
Responsibilities
- Lead day‑to‑day operations for the residential plumbing department, including field technicians and support staff
- Partner closely with the General Manager to achieve revenue, margin, and operational performance goals
- Collaborate with Dispatch to optimize scheduling, route efficiency, capacity planning, and daily productivity
- Ensure all plumbing work meets company quality standards, safety requirements, and brand expectations
- Coach, mentor, and develop plumbing technicians through regular performance feedback and training
- Support recruiting, onboarding, and retention of top residential plumbing talent
- Handle escalated customer issues with professionalism, urgency, and a solutions‑focused mindset
- Maintain a strong safety culture, ensuring compliance with OSHA standards and company policies
- Continuously improve processes, workflows, and customer experience across the plumbing operation
Requirements
- 3+ years of management or leadership experience running a residential plumbing department
- Proven ability to lead, coach, and develop residential service plumbers and field teams
- Strong understanding of residential service operations, dispatching, pricing, and workflow optimization
- Experience managing KPIs such as revenue, labor efficiency, average ticket, callbacks, and customer satisfaction
- Data‑driven decision‑maker with strong problem‑solving and communication skills
- Comfortable working in the field as needed to support technicians and customers
Benefits
- Medical, dental, and vision insurance with 100% employer‑paid options available
- 401(k) with company match
- Paid Time Off (PTO) plus paid holidays
- Ongoing leadership training and career advancement opportunities
- A supportive, people‑first culture focused on craftsmanship, accountability, and doing the right thing
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