Service Delivery Manager at Centorrino Technologies ensuring high - quality service delivery and customer satisfaction in Sydney. Collaborating with various teams for operational excellence and strategic improvement.
About the role
- General Manager responsible for store leadership, operations, and staff management at Trulieve. Aiming to deliver exceptional customer experience in a compliant and supportive environment.
Responsibilities
- Responsible for leadership and supervision of store personnel
- Inventory tracking and management
- Achieving key performance metrics
- Ensuring the efficient daily operations of the store
- Ensuring regulatory compliance while delivering exceptional customer experience
- Plan and implement strategies to drive service standards and positive sales results
- Maintain brand standards in visual merchandising
- Ensure consistent regulatory compliance with all state specific regulations
- Review, communicate and ensure compliance with all company SOPs
- Evaluate employee performance and identify hiring and training needs
- Provide coaching, training, and development to the team that is focused on company service standards and accountability
- Monitor and maintain store inventory
- Handle and resolve patient issues and escalations
- Maintain professional working relationships with business partners
- Schedule effectively within labor budget
Requirements
- Bachelor’s degree preferred, four years related experience and/or training or equivalent combination of education and experience
- Prior management experience, preferably in retail and/or customer service area is a plus
- Must have prior cash handling experience
- Must possess the ability to train, develop and evaluate a team of 40+ employees
- Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
- Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
- Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
- Ability to interact with customers and team members respectfully and politely
- Must possess a valid driver’s license and pass a MVR background check (delivery locations only)
- Must be able to pass a level 1 and level 2 background check
- Must be at least 21 years of age
- Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
- Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude
Benefits
- Comprehensive benefits package including paid time off
- Equal employment opportunities to all employees
- Prohibits discrimination and harassment of any type
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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