Managing execution of the annual internal audit plan and guiding internal audit staff in multiple engagements. Focused on ensuring compliance with IA&C policies and best practices.
About the role
- Account Manager for COA Accelerator clients at IQVIA. Delivering training, driving customer success and expanding collaboration across services.
Responsibilities
- Serve as the primary account manager for COA Accelerator clients, managing onboarding and ongoing support.
- Deliver training sessions (live and recorded) to ensure effective platform use.
- Drive customer success initiatives, monitoring engagement and proactively addressing challenges.
- Collect client feedback and collaborate with product teams to suggest enhancements based on pain points.
- Identify opportunities to expand collaboration within COA Accelerator, Instrument Services, PCS, and other IQVIA offerings.
- Support prospecting and business development in partnership with internal IQVIA stakeholders.
- Assist in marketing activities, including webinars, case studies, and promotional campaigns.
- Contribute to proposal development, presentations, demos, and trial setups for prospective clients.
- Participate in offering development, helping refine COA Accelerator and related services.
Requirements
- Degree in Life Sciences or related field.
- 3 years of experience in a consulting / advisory / strategy role in the COA / PRO space (working either in industry, CROs, or consultancies)
- Strong client-centric mindset with proven ability to build and maintain relationships.
- Previous consulting, sales or business development experience (account management, customer success, or similar roles are a plus)
- Deep knowledge of Clinical Outcome Assessments (COAs), Patient Experience Research and associated services.
- Excellent communication and interpersonal skills.
- Proficiency in PowerPoint and ability to deliver compelling presentations.
- Strong organizational and time management skills.
- Ability to work independently in a remote environment and collaborate across global teams.
- Familiarity with subscription-based SaaS platforms and digital adoption strategies.
- Understanding of clinical trial processes and COA-related regulatory considerations.
- Ability to analyse usage data and generate insights for client engagement.
- Comfort with virtual training tools (Zoom, Teams, etc.).
- Significant experience leveraging AI tools for work.
- Fluency in English.
Benefits
- None specified
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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