Service Delivery Manager at Centorrino Technologies ensuring high - quality service delivery and customer satisfaction in Sydney. Collaborating with various teams for operational excellence and strategic improvement.
About the role
- Assistant General Manager supporting daily operations and executing strategies in a retail setting for a cannabis company. Overseeing personnel and ensuring regulatory compliance while delivering exceptional customer service.
Responsibilities
- Support the General Manager in leadership and supervision of store personnel
- Achieve key performance metrics and ensure efficient daily operations of the store
- Ensure regulatory compliance while delivering exceptional customer experience
- Partner with the General Manager to implement strategies to drive service standards and positive sales results
- Maintain brand standards in visual merchandising
- Review and ensure compliance with all company SOPs if changes arise
- Provide coaching, training, and development to the team focused on service standards and accountability
- Monitor and maintain store inventory
- Responsible for handling and resolving patient issues and escalations when on duty
- Maintain professional working relationships with business partners
- Assist the General Manager in managing the labor budget
Requirements
- Two years of related experience and/or training or equivalent combination of education and experience
- Prior management experience, preferably in retail and/or customer service area is a plus
- Must have prior cash handling experience
- Must possess the ability to train, develop and evaluate a team of 40+ employees
- Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
- Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
- Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
- Ability to interact with customers and team members respectfully and politely
Benefits
- Comprehensive benefits package including paid time off
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Account Manager for COA Accelerator clients at IQVIA. Delivering training, driving customer success and expanding collaboration across services.
General Manager responsible for store leadership, operations, and staff management at Trulieve. Aiming to deliver exceptional customer experience in a compliant and supportive environment.
General Manager overseeing store operations and team management at Trulieve, a fast - growing cannabis company providing patient care in Jacksonville Beach, FL.
Plumbing Manager leading operations of a residential plumbing department in Fort Wayne, Indiana. Focused on team development and operational excellence in a people - first organization.
General Manager overseeing daily operations of assigned properties within Greystar's real estate portfolio. Responsible for financial management, resident satisfaction, and staff supervision.
Regional HSE Manager at Acuren overseeing safety functions across industrial operations. Leading safety program development, audits, and training initiatives to enhance safety culture.
Assistant Manager developing solid oral dosage forms to support Apotex's product pipeline. Leading research and development activities while ensuring compliance with industry regulations.
Negotiation Excellence Manager transforming Electrolux’s procurement negotiation capabilities through strategic, data - driven methodologies. Leading high - stakes negotiations and establishing frameworks to drive value creation.
Senior Channel Manager in SMB Sales team overseeing partner - driven growth in Canada. Managing relationships, driving sales performance, and collaborating with cross - functional teams for business success.