Service Delivery Manager at Centorrino Technologies ensuring high - quality service delivery and customer satisfaction in Sydney. Collaborating with various teams for operational excellence and strategic improvement.
About the role
- General Manager overseeing daily operations of assigned properties within Greystar's real estate portfolio. Responsible for financial management, resident satisfaction, and staff supervision.
Responsibilities
- Manages the day-to-day operations of multiple assigned properties.
- Develops budgets by analyzing financial statements and market information.
- Ensures timely collection of rent and fees, and oversees financial deposits.
- Approves vendor invoices and manages communication with contractors.
- Oversees lease enforcement and tenant applications.
- Analyzes market trends and implements marketing strategies to improve occupancy.
- Promotes resident satisfaction and ensures property maintenance standards are met.
- Supervises property staff and assists in client/owner relationship management.
Requirements
- Experience in managing multi-family housing operations.
- Ability to analyze and evaluate financial statements.
- Strong knowledge of Fair Housing, Americans with Disabilities Act, and Fair Credit Reporting Act regulations.
- Proficiency in property management software and financial management tools.
- Effective communication and interpersonal skills.
Benefits
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
- Low (free basic) employee Medical costs for employee-only coverage;
- costs discounted after 3 and 5 years of service.
- Generous Paid Time off.
- All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
- Plus your birthday off after 1 year of service!
- Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
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