IT Netzwerk Administrator managing and optimizing hybrid IT infrastructure for Contipark. Developing software solutions, maintaining security standards, and coordinating technical projects.
About the role
- Application Administrator II providing administration and support for key third party applications at Early Warning. Collaborating across teams and driving user adoption for application solutions.
Responsibilities
- Act as owner and primary administrator of assigned application(s)
- Provide application and system support to all employees for assigned application(s)
- Troubleshoot issues, providing second level support
- Resolve issues or identify escalation to Systems team or vendor
- Own issue until resolved
- Provide application performance monitoring
- Analyze application incidents to identify root cause
- Work closely with vendor’s product support team to implement solutions
- Analyze existing processes to identify inefficiency and opportunities for improvement
- Work with stakeholders to establish key metrics, KPIs and SLAs that are measurable and sustainable
- Ensure successful installation and validation of vendor-provided upgrades and patches
- Monitor license usage and budgeting for licensing costs
- Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required
- Process change requests for modifications to the application configuration
- Maintain application road map and work with Manager, Applications Administration to set priorities
- Provide timely and accurate status reporting
- Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training
- Develop and maintain all user documentation related to assigned application(s), including policies and procedures
- Drive user adoption across the organization through user training and best practices
- Maintain relationship with vendor to resolve application issues and ensure that Early Warning’s needs for new functionality are considered in future releases
- Support the company’s commitment to protect the integrity and confidentiality of systems and data
Requirements
- Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Communications and/or Computer Science or related field
- Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff
- General knowledge or familiarity with Windows OS, Oracle, SQL, MS Office, Visio
- General knowledge or familiarity with applications such as Tableau or SAP Business Objects, and Jira and Confluence
- Proven experience supporting, as an admin, vendor-provided applications
- Self-starter who has the ability to manage multiple priorities
- Strong attention to detail and accuracy
- Background and drug screen
Benefits
- Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans
- 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility
- Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day
- 12 weeks of Paid Parental Leave
- Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work
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