IT Netzwerk Administrator managing and optimizing hybrid IT infrastructure for Contipark. Developing software solutions, maintaining security standards, and coordinating technical projects.
WA
Hybrid IT Administrator, Generalist (Hardware & Software), 2nd and 3rd Level Support
Posted 15 hours ago
About the role
- IT Allrounder/Suppoter für eine internationale Wirtschaftskanzlei mit Verantwortung für IT-Support und Projekte in München. Enge Zusammenarbeit mit internationalem Team und Unterstützung bei komplexen IT-Anfragen.
Responsibilities
- First point of contact for all IT-related matters in daily operations – working closely with an international IT team
- Ensure smooth operation of workplace technologies, telephony and mobile devices
- Professional handling of support requests via a ticketing system – from logging to sustainable resolution
- Close coordination with 2nd- and 3rd-level support for more complex issues, including transparent communication with users
- Hands-on support in Windows environments, particularly for Microsoft Office applications and modern conferencing and media technology
- Manage user accounts and permissions, and independently install and configure software
- Actively contribute to IT projects and take responsibility for IT inventories and lifecycle management of IT equipment
Requirements
- Solid IT knowledge – obtained through completed vocational training, a comparable qualification, or several years of practical experience in IT support
- Confident working with Windows environments, Microsoft 365, VPN solutions and document management systems
- Strong troubleshooting skills for hardware and software issues on desktop systems as well as iOS and mobile devices
- Ideally, experience with law-firm-specific applications such as Intapp or comparable systems
- Solid knowledge of networking and professional experience with common ticketing systems
- Strong service and solution orientation, structured working style and enjoyment of dynamic ad-hoc requests
- Team-player mindset, flexibility and strong communication skills – fluent in German and English
Benefits
- One day per week of remote work
- 30 days of annual leave plus additional benefits such as a Deutschlandticket (public transport pass) and employer contributions to capital-forming savings
- Varied role in an international law firm with a supportive team culture
- Modern office in a central location with free drinks, fresh fruit and a pleasant atmosphere
- Opportunities for professional and personal development
- Regular team events such as summer parties, after-work gatherings, PA lunches and a festive Christmas party
- Health promotion offerings such as yoga or a membership with Urban Sports Club
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