Manage Sales Office documentation and ensure customer requirements are met in Cluj-Napoca office. Act as SPOC for all documentation matters, ensuring accuracy and timely delivery to customers.
Responsibilities
Manage all Sales Office documentation and ensure customer requirements are met accurately and on schedule
Develop and maintain Emerson documentation standards, including layout and content
Study drawings, specifications, and product samples to prepare user documentation such as how-to guides and instruction manuals
Create Documentation Dossiers per user requirements for MRO and service orders, including table of contents, cover sheets, bookmarks, and citations
Collect, organize, and perform quality control on electronic documentation from factories, COFs, and other sources
Produce and deliver approval and final documentation in required formats (electronic, paper, CD-ROM)
Update ERP systems (OCM, CRM, Oracle) with documentation status
Serve as the single point of contact (SPOC) for all documentation-related matters
Collaborate closely with Sales Engineers, Project Managers, Order Administrators, and Drawing Teams
Requirements
University degree
Strong verbal and written communication skills in Italian and English
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