Senior Customer Success Manager managing strategic customer portfolios for EcoOnline's platform in a hybrid working model. Focused on retention, adoption, and value creation with strategic customers.
About the role
- Customer Success Manager driving strategic growth and retention in SaaS company focused on workplace health and sustainability solutions. Building executive-level partnerships and managing key accounts in Sweden.
Responsibilities
- Working with EcoOnline products and clients to deliver: Account mapping (understand the business and strategy)
- Stakeholder identification and management requirements.
- Life cycle management (Onboarding, adoption, maintenance, development, renewal)
- Deliver the optimum customer success management service – develop a shared roadmap and action plan to deliver greater value, extend the reach of key contacts and deliver growth revenues with Key Account organizations.
- Consult with and manage account stakeholders, to maximize service delivery performance in a consistent and sustainable way.
- Maintain strong market knowledge, including competitor and regulatory activity, to ensure threats and opportunities are quickly identified.
- Support line manager to deliver broader group related goals.
- Management of assigned Key Accounts, to include: Quarterly/Biannually client Review Meetings.
- Identification of upsell and Cross Sell opportunities.
- Support sales process, working closely with sales function to maximize NRR.
- Customer Escalations
Requirements
- 2+ years of experience in similar role in a SaaS environment
- Strong Key Account Management experience within a SaaS business (2+ years).
- Support in the Consultative solution selling experience, through understanding of needs and qualification of opportunities for revenue team.
- Highly competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, O365, Dynamics CRM).
- Excellent influencing abilities/people management skills.
- All experience and education considered.
- Proven track record in similar role.
- Proven ability to build and develop interpersonal relationships externally and internally.
Benefits
- Generous Paid Time Off
- Extended Parental Leave
- Robust Health Coverage
- Accelerated Learning Paths
- Team Wellness Initiatives
- Company-wide Events
- Employee Resource Groups
- Recognition awards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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