Senior Privacy and Data Protection Engineer at Medtronic focusing on cybersecurity and data privacy for medical devices and infrastructure. Lead the development and monitoring of compliance solutions across teams.
About the role
- Senior Customer Success Manager managing strategic customer portfolios for EcoOnline's platform in a hybrid working model. Focused on retention, adoption, and value creation with strategic customers.
Responsibilities
- Own and grow a portfolio of strategic customers
- Manage a defined book of customers with a strong emphasis on long-term retention and partnership.
- Act as the primary point of contact and escalation for your accounts.
- Develop deep understanding of each customer’s goals, challenges, and success measures.
- Drive value, adoption, and outcomes
- Lead customers through their lifecycle, from onboarding and adoption to optimisation and renewal.
- Facilitate Executive Value Reviews (EVRs) / strategic business reviews to demonstrate impact and progress.
- Ensure customers are realising measurable value from EcoOnline’s solutions.
- Identify and position growth opportunities
- Proactively identify cross-sell and upsell opportunities by understanding customer needs and platform gaps.
- Build expansion pipeline and partner closely with Sales to progress and close opportunities.
- Support renewals with a strong focus on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
- Collaborate across the business
- Work closely with Sales, Renewals, Product, Support, Implementation, and Finance teams.
- Act as the voice of the customer, feeding insights into product and go-to-market discussions.
- Maintain accurate account plans, forecasts, and CRM hygiene.
Requirements
- 5+ years’ experience in Customer Success, Account Management, or similar role within a SaaS environment
- Proven experience managing complex customer accounts with multiple stakeholders
- Strong track record of retention, renewal, and expansion through value-led engagement
- Comfortable operating in long-term, relationship-driven environments (not transactional selling)
- Ability to engage credibly with senior stakeholders, including Director and VP-level contacts
- Strong commercial awareness, with experience supporting renewals and expansion motions
- Confident communicator with a consultative, customer-first approach
- Experience using tools such as Salesforce and customer success platforms (e.g. Planhat) is an advantage
- Experience within EHS, HSEQ, ESG, compliance, or regulated industries is helpful but not required.
Benefits
- Generous Paid Time Off
- Extended Parental Leave
- Robust Health Coverage
- Accelerated Learning Paths
- Team Wellness Initiatives
- Company-wide Events
- Employee Resource Groups
- Recognition awards
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager driving strategic growth and retention in SaaS company focused on workplace health and sustainability solutions. Building executive - level partnerships and managing key accounts in Sweden.
Customer Success Manager focusing on consultative discovery and high - touch management for a B2B SaaS. Collaborating across teams to enhance customer journeys and satisfaction.
Customer Success Associate leading client engagement and satisfaction for nebulaONE. Collaborating across teams to address client needs and promote product value.
Client Relations Coach developing and supporting Customer Success Managers' performance in a hybrid role. Delivering training and quality assurance to ensure client success as part of a corporate team in Makati.
Senior Customer Success Manager at Genesys, advising customers to achieve their customer experience vision. Manage customer portfolios, strategies, and business outcomes with a focus on AI/Digital solutions.
Senior Manager leading Microsoft Dynamics 365 CRM projects and driving strategic initiatives at PwC. Collaborating with clients and teams to ensure operational efficiency and excellence.
Manager leading Microsoft Dynamics 365 CRM software implementations for PwC's Business Application Consulting team. Collaborating with clients to achieve strategic objectives through technology and innovation.
Customer Satisfaction Representative enhancing customer experience while acting as a liaison between dealership and customers at Driveway. Focused on satisfaction improvement with strong communication skills required.
Signature Customer Success Supervisor managing a high volume of smaller customer accounts in Ontario, CA. Driving satisfaction and retention to enhance customer loyalty and growth.