HR Service Center Representative delivering customer service and HR support to employees at Olympus. Managing onboarding, data entry, and HR services within a hybrid work environment.
About the role
- HR Service Center Specialist providing centralized HR support for caregivers and leaders. Managing HR inquiries and maintaining data integrity across HR systems in a fast-paced environment.
Responsibilities
- Provide centralized, frontline human resources support within the HR Service Center.
- Serve as a primary point of contact for caregivers and leaders.
- Support a high‑volume, tiered HR service delivery model.
- Manage HR inquiries and transactions across the caregiver lifecycle.
- Ensure accurate, timely, and consistent resolution of HR cases.
- Process HR transactions and maintain data integrity across HR systems.
- Adhere to standardized workflows, service level agreements (SLAs), and compliance requirements.
- Capture, document, and diagnose HR service needs to ensure complete and timely case resolution.
- Collaborate with cross‑functional HR partners to resolve inquiries efficiently.
- Import, index, and review documentation in accordance with established standards.
Requirements
- Bachelor's degree in human resources or business-related field required.
- Two (2) or more years of experience in human resources, HR operations, customer service, or a high‑volume shared services or service center environment required.
- Working knowledge of HR policies, procedures, and caregiver employment practices.
- Strong customer service orientation with the ability to manage frequent and varied inquiries.
- High level of attention to detail with strong data accuracy and documentation skills.
- Ability to handle confidential and sensitive information with discretion and professionalism.
- Proficiency with HRIS platforms, case management tools, document management systems, and Microsoft Office applications.
- ServiceNow experience preferred.
- Strong written and verbal communication skills.
- Ability to follow standardized workflows while exercising appropriate judgment.
- Strong organizational and time‑management skills with the ability to prioritize work and adapt in a fast‑paced, process‑oriented environment.
Benefits
- volunteer opportunities
- benefits initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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