Customer Care Representative resolving inquiries and providing financial guidance at Associated Bank. Collaborating with teams to improve customer experience and service delivery.
About the role
- Customer Service Specialist managing international customer inquiries via email and phone from Katowice. Ensuring smooth customer experience and collaborating with logistics, finance, and sales teams.
Responsibilities
- You'll be the first point of contact for our international customers, making sure their experience is smooth and hassle-free
- Support customers via email and phone
- Manage orders, returns, deliveries, and invoice queries
- Work closely with logistics, finance, and sales teams
- Keep customer data accurate and up to date
- Escalate and resolve issues quickly to keep satisfaction high
- Help improve processes within the Order-to-Cash cycle
Requirements
- Proficiency in French (B2/C1 or above)
- Good English – you’ll use it daily internally
- Strong communication and problem-solving skills
- Ability to work in a structured, process-driven environment
- Basic MS Office skills
- Previous customer service or O2C experience is a plus, not a must
- Knowledge of Spanish, Italian, or another European language is nice to have
Benefits
- Hybrid working: 2 days from home, 3 in the Katowice office
- Permanent contract after a successful probation period
- A role in a global business with a clear purpose: making the world more sustainable through advanced materials
- Supportive team, international exposure, and room to grow
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Representative resolving inquiries for Associated Bank clients through phone and email. Providing service and support while contributing to a collaborative team environment.
Customer Care and Sales Advisor role at Cable One assisting customers with billing and service inquiries. Handling sales through empathy and understanding customer needs while providing solutions and support.
Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
Senior Operations Support Specialist delivering high - quality operational support for B2B partners in the iGaming industry. Requires strong analytical skills and operational knowledge for casino and sportsbook platforms.
Voice Operations Specialist optimizing communication strategies and managing partner relationships at Uphold. Leading performance reviews and driving operational excellence in customer service.
Junior Quality Assurer monitoring quality of customer service voice interactions for Uphold. Evaluating performances and contributing to continuous improvement in a hybrid role in Portugal.
Customer Success Analyst expanding Clinicorp's client base through strategic value generation and relationship management. Participating in meetings, training, and enhancing client engagement across the platform.
Client Success Analyst managing business client relationships and maximizing value for Conexa's health platform. Supporting clients and monitoring their journey from implementation through continuous use.
Customer Service Representative in a Legal Tech firm focusing on client acquisition and engagement. Engaging with potential clients and managing lead qualification in a digital environment.