Customer Service Technical Representative working at Tornatech's Laval plant. Assisting American customers with technical queries and after - sales service issues in a dynamic environment.
About the role
- Customer Service Specialist managing international customer inquiries via email and phone from Katowice. Ensuring smooth customer experience and collaborating with logistics, finance, and sales teams.
Responsibilities
- You'll be the first point of contact for our international customers, making sure their experience is smooth and hassle-free
- Support customers via email and phone
- Manage orders, returns, deliveries, and invoice queries
- Work closely with logistics, finance, and sales teams
- Keep customer data accurate and up to date
- Escalate and resolve issues quickly to keep satisfaction high
- Help improve processes within the Order-to-Cash cycle
Requirements
- Proficiency in French (B2/C1 or above)
- Good English – you’ll use it daily internally
- Strong communication and problem-solving skills
- Ability to work in a structured, process-driven environment
- Basic MS Office skills
- Previous customer service or O2C experience is a plus, not a must
- Knowledge of Spanish, Italian, or another European language is nice to have
Benefits
- Hybrid working: 2 days from home, 3 in the Katowice office
- Permanent contract after a successful probation period
- A role in a global business with a clear purpose: making the world more sustainable through advanced materials
- Supportive team, international exposure, and room to grow
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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