Hybrid Senior Operations Specialist, Claims

at ECMC Group

• Job title: Senior Operations Specialist, Claims
• Job type: Full Time
• Experience level: Senior
• Salary: $21 - $25 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Minneapolis, United States

About the role

• Operations Specialist Senior managing claims and discharge documents for ECMC Group. Performing quality assurance and assisting with staff training and project participation.

Responsibilities

• Reviews claims and discharge documents/reports per department procedures and regulatory requirements.
• Performs quality assurance duties.
• Processes discharge request/reports.
• Reviews pending queue to release questionable claims for timely payment.
• Reviews supplemental, partial and Teacher Loan Forgiveness claims.
• Performs timely audits of specialists and associates’ tasks.
• Updates loan information on internal claims system.
• Processes claim reports.
• Performs post claim sampling review.
• Researches and resolves problems with claim records.
• Assists the lead and manager with training of new staff and testing of system enhancements as needed.
• Actively participates in projects assigned to ECMC from the Department of Education.
• Performs other duties and responsibilities as assigned.

Requirements

• High School diploma or GED.
• 3+ years of relevant work experience.
• Basic proficiency in mathematical skills and concepts.
• Basic proficiency in Microsoft Office suite, specifically with Word and Excel applications.
• 1 year of experience drafting professional written communication and providing verbal communications to internal and external clients (preferred).
• 1 year of working in the student loan industry (preferred).
• Working knowledge of student loan industry regulations (preferred).

Benefits

• Medical, dental, and vision insurance plan options, with a generous employer subsidy.
• Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.
• Holiday time off.
• Paid time off accrual starting at 20 days/year.
• Commuter subsidy.
• Tuition reimbursement up to $10,500/year for approved programs.
• Student loan payment reimbursement up to $4,800/year.
• Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.