Customer Operations Specialist at Expat Explore ensuring travelers are fully prepared for their journeys through effective communication and documentation management.
About the role
- Operations Specialist Senior managing claims and discharge documents for ECMC Group. Performing quality assurance and assisting with staff training and project participation.
Responsibilities
- Reviews claims and discharge documents/reports per department procedures and regulatory requirements.
- Performs quality assurance duties.
- Processes discharge request/reports.
- Reviews pending queue to release questionable claims for timely payment.
- Reviews supplemental, partial and Teacher Loan Forgiveness claims.
- Performs timely audits of specialists and associates’ tasks.
- Updates loan information on internal claims system.
- Processes claim reports.
- Performs post claim sampling review.
- Researches and resolves problems with claim records.
- Assists the lead and manager with training of new staff and testing of system enhancements as needed.
- Actively participates in projects assigned to ECMC from the Department of Education.
- Performs other duties and responsibilities as assigned.
Requirements
- High School diploma or GED.
- 3+ years of relevant work experience.
- Basic proficiency in mathematical skills and concepts.
- Basic proficiency in Microsoft Office suite, specifically with Word and Excel applications.
- 1 year of experience drafting professional written communication and providing verbal communications to internal and external clients (preferred).
- 1 year of working in the student loan industry (preferred).
- Working knowledge of student loan industry regulations (preferred).
Benefits
- Medical, dental, and vision insurance plan options, with a generous employer subsidy.
- Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
- Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.
- Holiday time off.
- Paid time off accrual starting at 20 days/year.
- Commuter subsidy.
- Tuition reimbursement up to $10,500/year for approved programs.
- Student loan payment reimbursement up to $4,800/year.
- Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
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