Loan Operations Team Lead supervising teams and guiding loan servicing operations. Ensuring procedural accuracy and customer satisfaction while managing administrative tasks.
About the role
- Operations Specialist Senior managing bankruptcy accounts for ECMC Group in Minneapolis. Requires 3+ years experience and knowledge of bankruptcy laws and FFELP.
Responsibilities
- Assists with handling problem accounts and answering team member processing questions.
- Reviews and approves accounts that are eligible for write-off and refunds.
- Trains other specialists on bankruptcy tasks, court filings, and account discrepancy reviews.
- Researches and resolves account resolution requests for completeness and quality.
- Responds to incoming calls from debtors, trustees, courts, and attorneys.
- Assists with auditing employees’ work production to ensure accuracy and compliance.
- Prepares departmental reports and assists with audits.
- Maintains clear, concise and accurate documentation of actions taken on accounts.
- Corresponds with borrowers, trustees, and/or attorneys about complex issues.
- Reviews accounts for borrower eligibility for additional Title IV funding.
Requirements
- High School diploma or GED
- 3+ years of relevant work experience
- Knowledge of FFELP and bankruptcy laws, regulations and requirements
- Basic proficiency in Microsoft Office suite
Benefits
- Medical, dental, and vision insurance plan options, with a generous employer subsidy.
- Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
- Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.
- Holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
- Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.
- Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
IT Operations Specialist maintaining secure technology environments for AI solutions. Supporting MacOS, Windows, and Linux systems while addressing hardware and software issues.
Senior Operations Consultant at Banner Health leading clinic expansion and operational initiatives. Overseeing multiple projects while collaborating with internal and external stakeholders in a healthcare setting.
Trade Operations & Settlements Analyst optimizing renewable energy power markets for company in Houston and Cupertino. Responsible for trade management and financial reporting across teams.
Logistics Coordinator responsible for order management and timely execution in a dynamic environment. Collaborating across departments to ensure customer satisfaction and operational excellence.
Business Excellence and Operations Director at Ipsen Pharma focusing on operational performance and strategic initiatives across the MEAM region. Leading projects that enhance business operations and customer excellence.
Quality Operations Director at Pfizer developing and leading complex projects across business units. Working to streamline processes and deliver medical advancements with senior - level collaboration.
Senior Manager for US Operations Consulting responsible for consulting projects and stakeholder engagement. Leading project management and team capability building initiatives in the biopharma industry.
Assistant Manager supporting retail operations and performance at adidas stores in Guangzhou. Ensuring compliance, achievement of KPIs, and collaborative communication with account teams.
Operations Lead at adidas ensuring effective labor allocation and process improvements within the distribution center. Collaborating with supervisors to manage workflows and maintain operational excellence.