Field Operations Associate managing customer experiences and product selection at Grainger. Responsible for customer - facing activities and ensuring satisfaction and loyalty.
About the role
- Loan Operations Team Lead supervising teams and guiding loan servicing operations. Ensuring procedural accuracy and customer satisfaction while managing administrative tasks.
Responsibilities
- Guides and supervises the day-to-day of a unit or team in Loan Operations
- Performs various administrative tasks involved in servicing loans
- Performs duties of Employees supervised on a limited basis and acts as an experienced resource for team
- Activities involve day-to-day work load coordination, resolution of procedural problems, and prioritization based on business objectives
- Usually provides support to two or more teams performing two or more operations activities
- Responds to more complex inquiries and issues from Customers and internal units
- Researches information to provide responses and resolution
- Contacts Customers to explain items affecting their accounts
- Reviews work, provides information and procedural knowledge to less experienced staff
- Performs varied, non-routine administrative tasks in support of a single unit or team within Loan Operations
- Responds to inquiries and issues from internal units
- Performs research and reviews of any unresolved suspicious items with staff to help prevent fraudulent activities
- Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching and guidance to team members
- Performs preliminary research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities
- Makes entries in general ledger related to paperwork and information processed
- Ensures accuracy of entries and verifies data entered
- Approves and reviews general ledger entries and/or invoices for accuracy and completeness
- Provides input and assistance to management in developing and maintaining budget as requested
- Identifies audits, investigates, and rectifies departmental discrepancies
Requirements
- 2 year degree or equivalent experience
- 3-5 years related experience required
- Previous lead experience is required
- Ability to coach and motivate Employees to improve performance and efficiency
- Demonstrated attention to detail and proven ability to prioritize workload to meet unit objectives
- Direct experience in one or more Loan Operations functions is preferred
- Excellent written and verbal communications skills are required
- The ability to understand and apply complex policies and procedures is required
- Knowledge of relevant banking rules and policies is preferred
- The ability to balance competing priorities and make sound business decisions within standard policy is also required
- Ability to interact with and provide excellent Customer service to internal and external Customers
- Excellent PC skills and familiarity with standard office equipment
Benefits
- Health insurance
- 401(k) matching
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development opportunities
- Reward and recognition programs
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Nurse Manager managing clinical operations at Duke University Hospital in Durham, North Carolina. Overseeing patient care delivery and compliance with policies for effective clinical management.
Laboratory Operations Technician engaging in documentation for lab equipment at Insulet Corporation. Collaborating with engineering and QA teams to ensure compliance in a hybrid work environment.
Leitung der neuropsychologischen Abteilung in der Johanniter - Klinik am Rombergpark mit Schwerpunkt auf neurologische und orthopädische Erkrankungen. Behandlung und Diagnostik sowie Führung des Teams.
Senior Operations Manager overseeing call center operations for Helpware across various regions in the USA. Responsible for client satisfaction, operational efficiency, and team performance management.
IT Operations Specialist maintaining secure technology environments for AI solutions. Supporting MacOS, Windows, and Linux systems while addressing hardware and software issues.
Senior Operations Consultant at Banner Health leading clinic expansion and operational initiatives. Overseeing multiple projects while collaborating with internal and external stakeholders in a healthcare setting.
Trade Operations & Settlements Analyst optimizing renewable energy power markets for company in Houston and Cupertino. Responsible for trade management and financial reporting across teams.
Logistics Coordinator responsible for order management and timely execution in a dynamic environment. Collaborating across departments to ensure customer satisfaction and operational excellence.
Business Excellence and Operations Director at Ipsen Pharma focusing on operational performance and strategic initiatives across the MEAM region. Leading projects that enhance business operations and customer excellence.