Senior Operations Manager overseeing call center operations for Helpware across various regions in the USA. Responsible for client satisfaction, operational efficiency, and team performance management.
About the role
- Quality Operations Director at Pfizer developing and leading complex projects across business units. Working to streamline processes and deliver medical advancements with senior-level collaboration.
Responsibilities
- Develop and lead/co-lead highly complex projects
- Create mid-term plans that impact results and influence management decisions
- Leverage relationships to meet the needs of various business units
- Serve as an advisor and support in solving complex problems
- Make decisions in complex scenarios, identifying innovative solutions
- Manage operational aspects of ongoing projects
- Act as a liaison between project management, planning, project teams, and line management
- Review project statuses and budgets, manage schedules, prepare status reports
- Mentor and develop Senior Project Managers, Project Managers, and Associates
Requirements
- BA/BS with at least 8 years of experience
- MBA/MS with at least 7 years of experience
- PhD/JD with at least 5 years of experience
- MD/DVM with at least 4 years of experience
- Proven experience in project management or equivalent continuous improvement expertise
- Exceptional stakeholder management skills
- Strong communication and interpersonal skills
- Demonstrated capabilities in teamwork, problem-solving, decision-making, negotiation, and conflict resolution
- Experience in managing large-scale, complex, and strategic programs
- Ability to work in a matrixed environment with diverse groups and senior-level management
Benefits
- 401(k) plan with Pfizer Matching Contributions
- Additional Pfizer Retirement Savings Contribution
- Paid vacation
- Holiday and personal days
- Paid caregiver/parental and medical leave
- Health benefits including medical, prescription drug, dental and vision coverage
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