Customer Service Specialist providing support via all channels at TDCX. Identifying customer needs and ensuring satisfaction with a focus on relationship building.
CE
Hybrid Sales Support Specialist
Posted 2 months ago
About the role
- Sales Support Specialist managing administrative support and customer inquiries at Cobalt Benefits Group. Collaborating with sales and marketing teams to streamline operations and enhance customer experience.
Responsibilities
- Provide administrative support to the sales team, including managing schedules, preparing proposals, and handling correspondence.
- Coordinate and process sales orders, ensuring accuracy and timely fulfillment.
- Communicate with clients and partners to confirm offer details, answer inquiries, and provide updates on delivery or product availability.
- Maintain and update Salesforce with customer information, sales activities, and pipeline data.
- Generate reports for sales metrics, forecasts, and customer trends.
- Collaborate with marketing, logistics, and finance teams to support cross-functional initiatives.
- Assist with preparing materials for sales presentations.
- Support with the completion and tracking of RFP’s.
Requirements
- Bachelor’s degree in business administration, marketing, or a related field preferred.
- 2+ years of experience in sales support, customer service, or administrative roles.
- Proficiency in Salesforce or similar CRM systems.
- Strong organizational skills with exceptional attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Benefits
- Fantastic medical, dental, and vision insurance*
- Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible!
- Company provided Basic Life and AD&D
- Company paid Short-Term and Long-Term Disability**
- Flexible Spending Accounts*
- 401(k) Retirement Plan with up to a 6% employer-match**
- WOW! (100% fully vested after 3 years)
- 10+ paid holidays
- Generous paid vacation and sick time
- Annual Volunteer Paid Day
- Annual Tuition Reimbursement
- Annual Health and Wellness Reimbursement
- Lots of fun company events
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