Senior Expert Operations & Tech overseeing KPI developments and driving operational excellence at leading European bike retailer. Requires experience in operations, process management, and strong analytical skills.
About the role
- Operations Training Lead managing operational training programs for eBay’s Authenticity Guarantee. Leading initiatives across various functions with a focus on continuous improvement and workforce development.
Responsibilities
- Crafting, implementing, and managing operational training programs that support eBay’s Authenticity Guarantee (AG) operations
- Leading training initiatives across multiple functions
- Partnering closely with Operations, Safety, Continuous Improvement, and Employee Engagement teams
- Conducting scheduled audits of SOPs, assessments, training materials, and floor execution
- Analyzing training performance trends and feedback to identify improvements
- Serving as the training representative in cross-functional forums
- Owning training benchmarks and reporting training performance
Requirements
- Bachelor's degree or corresponding experience or higher from an accredited university
- 4+ years experience in operational training, operational leadership, or team leadership
- 5+ years of experience in a warehouse, distribution, or logistics environment
- Lean Six Sigma Green Belt certification preferred
- Proficiency in Microsoft Office, Google Workspace, and familiarity with Workday Learning Management Systems (LMS)
Benefits
- Target bonus
- Restricted stock units
- Full range of medical benefits
- Financial benefits
- Various paid time off benefits, such as PTO and parental leave
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