Operations Training Lead managing operational training programs for eBay’s Authenticity Guarantee. Leading initiatives across various functions with a focus on continuous improvement and workforce development.
Responsibilities
Crafting, implementing, and managing operational training programs that support eBay’s Authenticity Guarantee (AG) operations
Leading training initiatives across multiple functions
Partnering closely with Operations, Safety, Continuous Improvement, and Employee Engagement teams
Conducting scheduled audits of SOPs, assessments, training materials, and floor execution
Analyzing training performance trends and feedback to identify improvements
Serving as the training representative in cross-functional forums
Owning training benchmarks and reporting training performance
Requirements
Bachelor's degree or corresponding experience or higher from an accredited university
4+ years experience in operational training, operational leadership, or team leadership
5+ years of experience in a warehouse, distribution, or logistics environment
Lean Six Sigma Green Belt certification preferred
Proficiency in Microsoft Office, Google Workspace, and familiarity with Workday Learning Management Systems (LMS)
Benefits
Target bonus
Restricted stock units
Full range of medical benefits
Financial benefits
Various paid time off benefits, such as PTO and parental leave
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