Customer Experience Leader modernizing and leading the Merchant Support team at Allegro. Focused on data - driven processes and enhancing customer experience.
About the role
- Customer Service Representative engaging with individuals and providing exceptional customer service for Easterseals MORC programs. Handling inquiries and assisting individuals in need across various service areas.
Responsibilities
- Demonstrate ability to engage individuals served and the general public in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery
- Provides individualized customer service at a high standard, professional level
- Responsible for answering and triaging inbound calls and general emails
- Assists individuals who have general questions, particular inquiries about Easterseals MORC programs and services, or are in need of community resources or referrals
- Acts as an ambassador of Easterseals and builds the interest of individuals in the programs and services that we offer
- Documents all call information according to ESM policy and procedures
- Employee should expect to answer inbound calls and perform other work duties for the full duration of shift
- Lunches and breaks are scheduled, and the shift is 8:30 AM-5:00 PM Monday-Friday
Requirements
- High School Diploma or Equivalent
- At least 2 years of clerical customer service experience; high volume call bank preferred
- Skills: Detail Oriented, Enthusiastic, Team Player
- Motivations: Self-Starter, Ability to Make an Impact
Benefits
- Low-cost Dental/Health/Vision insurance
- Dependent care reimbursement
- Up to 5 days paid FMLA for maternity, paternity, foster care and adoption
- Generous 401K retirement plan
- Paid Leave Options Available
- Up to $125 bonus for taking 5 days off in a row
- 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
- Wellness Programs
- PSLF (Public Service Loan Forgiveness) Employer
- Bonuses and extra incentives to reward hard work & dedication
- Mileage reimbursement in accordance with IRS rate
- Free financial planning services through partnerships with the LoVasco Consulting Group, and SoFi
- Student loan repayment options
- Pet Insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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