Customer Service Representative assisting clients with technical issues in a flexible, supportive environment. Providing solutions through various channels while growing expertise on Kyndryl's platforms.
About the role
- Customer Services Specialist managing sales & marketing support in healthcare environment. Coordinating customer orders, product distribution activities, and internal collaborations primarily in Delft, Netherlands.
Responsibilities
- Act as a primary point of contact for customer and internal inquiries relating to product orders and services
- Manage and track sales orders, ensuring accurate documentation and timely processing
- Coordinate with logistics and distribution partners to support product shipments, returns and issue resolution
- Support activities in line with Good Distribution Practice (GDP) requirements, including documentation and investigations
- Identify, document and appropriately escalate product quality complaints and adverse events
- Maintain accurate customer, prescriber and order information in relevant systems
- Provide sales & marketing support, including coordination of materials, agencies, approvals and localisation activities
- Manage traffic and timelines for the production and distribution of print and digital materials
Requirements
- Bachelor’s degree in Life Sciences, Healthcare Management, Business Administration, or a related field
- Relevant experience in customer service, logistics, operations or commercial support roles
- Experience in the pharmaceutical or healthcare environment is beneficial but not essential
- Strong organisational skills with high attention to detail
- Ability to manage multiple priorities and work calmly under pressure
- Proactive, hands‑on approach with a strong sense of ownership
- Confident communicator, comfortable working with internal teams, agencies and external partners
- Willingness to work primarily on‑site at offices in Delft, especially during onboarding
- English and Dutch required
- Full‑time availability
- Ability to commute to Delft/ surrounding area
Benefits
- Work in a dynamic, collaborative environment
- Exposure to international teams
- Structured development within a global organisation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative assisting U - Haul customers with services inside and outside the center. Moving and inspecting equipment, handling rentals, and educating customers on products.
Customer Service Representative assisting U - Haul customers with rentals, answering questions, and maintaining equipment. Utilizing technology to manage inventory and educate customers on services.
Customer Service Representative assisting U - Haul customers with their needs and managing equipment rentals. Working in a supportive team environment while providing exceptional service at the U - Haul center.
Customer Service Representative assisting customers at a U - Haul center with rentals and inventory management. Collaborating as part of a supportive team to deliver exceptional service.
U - Box Customer Care Representative at U - Haul responsible for local delivery services and ensuring customer satisfaction. Operate equipment and provide courteous service to clients.
Customer Service Representative assisting customers with U - Haul products and services. Utilizing technology to manage equipment and ensuring customer satisfaction while working in a team environment.
Customer Service Representative at U - Haul assisting customers with products and services. Utilizing technology for equipment management and engaging in continuous education.
Customer Service Representative assisting customers at U - Haul centers with products and services. Engaging with customers and managing equipment rentals while ensuring quality service.
Customer Service Representative assisting U - Haul customers with products and services. Managing rentals, inspecting equipment, and using U - Scan technology for operations.