Customer Service Representative assisting U - Haul customers with services inside and outside the center. Moving and inspecting equipment, handling rentals, and educating customers on products.
About the role
- Bilingual Customer Care Representative delivering exceptional service and building relationships with Quench's clients. Proactively manage customer requests, ensuring customer satisfaction and long-term loyalty.
Responsibilities
- Deliver exceptional customer service on every interaction
- Respond to customer inquiries via phone and electronic channels
- Resolve issues quickly and accurately or escalate as per established protocols
- Handle and resolve customer complaints with professionalism
- Meet or exceed performance metrics (KPIs)
- Demonstrate strong listening skills and remain calm under pressure
- Support and mentor other members of the Customer Care team when needed
Requirements
- Bilingual in French and English (required)
- Minimum 3 years of customer service experience
- Ability to work both independently and collaboratively in a fast-paced environment
- Previous exposure to team lead responsibilities or mentorship is a strong asset
- Strong communication skills with the ability to handle escalated or complex situations professionally
- Strong computer skills and technical aptitude
- Experience with routing and dispatch is a strong asset
Benefits
- Base salary
- Comprehensive benefits
- RRSP match to support your long-term financial goals
- Thrive in a hybrid work environment that promotes flexibility and work-life balance.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Representative at U - Haul assisting customers with products and services. Utilizing technology for equipment management and engaging in continuous education.
Customer Service Representative assisting U - Haul customers with their needs and managing equipment rentals. Working in a supportive team environment while providing exceptional service at the U - Haul center.
Customer Service Representative assisting customers at a U - Haul center with rentals and inventory management. Collaborating as part of a supportive team to deliver exceptional service.
U - Box Customer Care Representative at U - Haul responsible for local delivery services and ensuring customer satisfaction. Operate equipment and provide courteous service to clients.
Customer Service Representative assisting U - Haul customers with rentals, answering questions, and maintaining equipment. Utilizing technology to manage inventory and educate customers on services.
Customer Service Representative assisting customers at U - Haul centers with products and services. Engaging with customers and managing equipment rentals while ensuring quality service.
Customer Service Representative assisting customers with U - Haul products and services. Utilizing technology to manage equipment and ensuring customer satisfaction while working in a team environment.
Customer Service Representative assisting U - Haul customers with products and services. Managing rentals, inspecting equipment, and using U - Scan technology for operations.
Customer Experience Leader modernizing and leading the Merchant Support team at Allegro. Focused on data - driven processes and enhancing customer experience.