Customer Service Representative assisting clients with technical issues in a flexible, supportive environment. Providing solutions through various channels while growing expertise on Kyndryl's platforms.
About the role
- Customer Service Senior Analyst managing client queries and delivering high-quality service at Citi. Collaborating with internal teams to ensure satisfaction and regulatory compliance in customer service operations.
Responsibilities
- Manage a portfolio of high-profile clients and serve as single point of contact for queries
- Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
- Ensure transactions are executed timely and accurately
- Identify and implement process improvements and test new features/functions
- Perform regulatory, audit and control assessments and create reports for internal and/or external distribution
- Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
Requirements
- 5-8 years of previous cash management and financial services experience preferred
- Consistently demonstrate clear and concise written and verbal communication
- Aptitude for utilizing reporting tools and applications
- Proven organizational skills
- Demonstrated ability to drive results in a fast-paced, goal-oriented environment
- Bachelor's degree/University degree or equivalent experience
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages (vacation, sick leave, paid holidays)
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