Product Support Specialist resolving technical issues related to Tinman platform at Better. Collaborating with cross - functional teams to enhance product support and customer experience.
About the role
- Customer Service Analyst at FAM CARGO maintaining strategic client relationships and ensuring operational excellence in logistics. Managing client interactions and resolving issues effectively.
Responsibilities
- Responsible for maintaining strategic relationships with key clients, ensuring excellent service and smooth operational and financial processes.
- Acts as a liaison between clients and internal departments, monitoring shipments, quotes and ensuring the accuracy of information.
- Also manages collections, analyzes statements and provides support in resolving outstanding issues, aiming to ensure client satisfaction and retention.
Requirements
- Bachelor’s degree in a related field
- Fluent in English
- Knowledge of coordinating LCL import shipments, freight forwarding and NVOCC operations
Benefits
- Health insurance
- Dental insurance
- Food allowance
- Transportation allowance
- Meal allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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