Administrative Assistant supporting the CEO at QS, the world leader in higher education services. Gaining exposure to executive operations and building organisational skills.
About the role
- Front Office Manager at east cosmos ensuring guest satisfaction and leading the reception team in Hamburg. Responsible for staff training, scheduling, and quality standards enforcement.
Responsibilities
- Responsible for ensuring excellent guest service and smooth operations at the reception, as well as leading and managing the Front Office team
- Supporting your Front Office team in all operational tasks
- Responsible for onboarding new employees and training our apprentices/trainees
- Creating duty schedules for our Front Office staff
- Implementing and maintaining quality and safety standards, as well as monitoring and adjusting workflows
- Close collaboration with our Reservations team, Revenue Manager, Housekeeping team and Hotel Operations Manager.
Requirements
- Completed vocational training in hospitality and professional experience in a similar front desk position
- Experience with the Protel hotel software and MS Office
- Quality awareness and excellent interpersonal skills and professional manner
- A positive presence, confident and natural demeanor, and a radiant smile
- Reliability, punctuality and team spirit
- Very good German and English skills, both written and spoken.
Benefits
- Free staff meals and drinks
- Subsidy for the hvv JobTicket / Deutschlandticket
- 26 vacation days, increasing annually up to 32 days
- Free M membership in Urban Sports Club
- Discounts at the Kaifu-Lodge
- Exclusive employee discounts at all east cosmos outlets
- Enhanced company pension scheme after 2 years of service
- Health promotion & access to the east academy for your personal development
- Informal, friendly culture & family-like atmosphere – with us you are more than just an employee
- Regular team events – we celebrate successes together
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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