Recovery and Resolution Planning Manager at TD Bank leading workstreams for regulatory compliance. Developing outputs and ensuring alignment with internal and external stakeholders.
About the role
- Assistant Branch Manager leading and coaching teams at TD Canada Trust to ensure operational excellence. Building relationships with customers while delivering financial solutions and contributing to TD's success.
Responsibilities
- Lead teams in completing investment and unsecured credit compliance transactions
- Coach advisory and frontline staff on resolving customer complaints
- Resolve operational and high-risk issues while ensuring the team works within regulatory requirements
- Mentor a team on advice-giving strategies
- Ensure the branch advisory spaces are inviting for customers
- Meet customer demands by maintaining accurate employee scheduling
- Share information and expertise with team members while coordinating activities
- Work closely with TD partners to help customers meet their financial needs
- Improve processes and work efficiency of the team by providing feedback
- Build a positive and diverse workforce by providing equal opportunity
Requirements
- Undergraduate degree and/or over 4 years of relevant experience
- Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
- Extensive knowledge of team, process, and risk management along with advanced understanding of the business
- Proficiency in productivity tools and software tools including MS Office
- Strong communication skills to liaise with customers, employee and cross functional teams
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development and recognition programs
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