Analista de Cobrança SR managing the client's collection portfolio following strategies in recovery of credit. Working at Armac, aiming to reduce delinquency rates and improve financial analysis.
About the role
- Customer Service Advisor managing pre-legal recovery efforts for clients. Working in a hybrid setting with a focus on collections and customer service, providing resolution through communication and support.
Responsibilities
- Take responsibility for a caseload of pre-legal collection matters to achieve suitable resolutions with support from your team.
- Handle inbound and outbound calls in a high-volume pre-legal collections environment.
- Prioritise and organise your work efficiently to meet specified deadlines and maintain a consistently high standard.
- Look for opportunities to develop your own knowledge and to drive your development by working with senior team members and internal training resources.
Requirements
- Excellent written and verbal communication skills
- Previous Customer Service experience
- Computer literate including proficient use of Microsoft Office
- The ability to prioritise and manage multiple tasks
- Good attention to detail
- Good teamwork skills
- Previous experience within collections/debt recovery (not essential)
Benefits
- We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
- We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all.
- We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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