Early Collections Product Manager focusing on enhancing agent and customer experiences at Ford Credit. Driving product outcomes and shaping servicing strategies to improve efficiency and satisfaction.
About the role
- Manager overseeing credit and collections for large accounts within a region. Managing a team, maintaining relationships, and achieving financial goals.
Responsibilities
- Manage a team of professionals who perform credit and collections functions for large complex accounts.
- Maintain professional relationships with internal and external contacts.
- Support a team to achieve cash flow and operating expense goals.
- Select, manage, evaluate and develop staff.
- Work directly with financial services team and customers to solve issues.
- Participate in monthly AR aging and dispute reviews.
- Research appropriate credit information to rate and approve credit worthiness.
- Make final credit decisions (within Levels of Authority).
- Work cross-functionally with customers, Sales, and Legal to mitigate risk.
- Review orders on credit hold and assess credit worthiness.
- Coordinate with attorneys and collection agencies regarding legal actions.
Requirements
- Bachelor’s Degree - Accounting, Finance, Supply Chain or Business
- Licenses/Certificates/Designations – NACM, CCP or similar preferred
- 5 – 7 years of accounts receivable, accounting, finance, supply chain or general business experience
- Minimum of 3 years experience with hiring, coaching, training and developing employees
- Minimum of 2 years experience with Commercial (B2B) credit and collection experience in a high-volume environment
- Knowledge of computer system applications: Microsoft Office (E-mail, Excel and Word). High level of Excel knowledge
- Familiarity with an ERP platform (e.g., Oracle, DAX, AS400 etc.)
Benefits
- Health insurance
- Retirement savings plans
- Paid time off
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