Collections Senior Process Associate at Genpact managing customer accounts and performing cash collection activities. Collaborating with teams to resolve disputes and analyze customer accounts in a hybrid work setting.
About the role
- Analista de Cobrança SR managing the client's collection portfolio following strategies in recovery of credit. Working at Armac, aiming to reduce delinquency rates and improve financial analysis.
Responsibilities
- Manage the portfolio of delinquent customers, conducting complex negotiations and proposing viable credit recovery alternatives;
- Analyze collections KPIs, identify deviations and propose corrective actions to continuously improve results;
- Perform financial reconciliations and resolve billing, invoice and payment discrepancies;
- Monitor contracts, commercial policies and payment terms to ensure adherence to internal rules;
- Support internal and external audits and ensure compliance with accounting and legal standards;
- Serve as a technical reference, contributing to the development of junior and mid-level analysts;
- Prepare and present management reports focused on performance, risks and opportunities.
Requirements
- Bachelor's degree in Accounting, Financial Management, Economics, or related fields;
- Proven experience in collections, credit recovery and financial analysis;
- Strong negotiation skills, clear communication and a consultative approach;
- Analytical thinking, organizational skills and proficiency with financial management tools (ERP, Excel, BI);
- Ability to work with large volumes of data and a strong sense of urgency.
Benefits
- This position is also open to candidates with disabilities (people with disabilities)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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