Collections Manager developing and managing collection strategies for Nelnet Bank. Ensuring compliance, minimizing delinquency rates, and optimizing recovery processes with effective collaboration.
About the role
- Portal Collections Associate supporting finance operations and enhancing invoice processes in a hybrid environment.
Responsibilities
- Responsible for own AR ledger consisting of multiple clients.
- Uploading invoices to various client portals
- Providing weekly/monthly client statements
- Attend and run client meetings via teams where required.
- Build a professional relationship with client AP teams.
- Liaising with key stakeholders to ensure queries are dealt with and ensure repeat problems are identified and resolved within a timely manner.
- Ensuring payment remits are received on time and in line with agreed payment terms.
- Data input and ensuring manual records and logs are kept up to date.
- Daily use of Excel (pivot tables, formulas, and lookups)
- Using several bespoke internal systems
- Attend off-site meetings as required.
- Ad hoc requests
Requirements
- Ideal experience in FMCG with a large number of clients.
- ERP and finance application systems experience, notably M3, Cognos, Microsoft Dynamics,365.
- Strong user of Microsoft Office range, PowerPoint, Word & Excel.
- Good communication skills.
- Self-starter and able to prioritise workload.
- Experience & knowledge of process improvement methodologies and delivery in operational excellence.
- Evidence of building and maintaining strong relationships with key business stakeholders.
- Credible experience of effectively utilising KPIs to track and drive service performance and quality in a consistent manner.
- Excellent organisational and problem-solving skills, able to manage conflicting demands and priorities.
- To be able to manage own workload to ensure all invoicing is ready by monthly cut off dates
- Ad hoc requests from the Billing Manager
Benefits
- 25 days holiday pa + bank holidays (Pro-Rata)
- Life assurance of 2x yearly salary
- Security of 5-weeks paid sick leave
- You are supported by a strong leadership team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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