Case Manager providing individual and group counseling and case management services for clients in recovery. Collaborating with clinical supervisors and community resources for client support.
About the role
- Retail Shift Manager at Empire State Building, executing retail operations for optimal customer experiences. Overseeing cleanliness, staffing, and compliance with retail standards.
Responsibilities
- Assists location management in executing retail operations to ensure optimal customer experiences.
- Ensures operational readiness through exceptional cleanliness, proper staffing, and adherence to high retail and operational standards.
- Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review.
- Holds hourly associates accountable for following operational protocols while providing immediate coaching and support.
- Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality.
- Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members.
- Assigns work tasks and activities to associates while ensuring compliance with labor laws.
- Escalates performance concerns to leadership as appropriate while providing coaching and guidance to improve performance.
- Operates POS systems and processes transaction voids while following all company cash handling policies.
- Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately.
Requirements
- Requires 2+ years of retail and/or customer service experience
- Requires minimum of 6 months of supervisory or lead experience in retail, specialty retail, or customer service environment
- Book retail experience or active reading interest preferred
- Basic math skills and cash handling experience
- Knowledge of federal, state, and local safety and health standards, and procedures to comply with retail regulations
- Experience with POS systems and retail management software
- Product knowledge relevant to assigned retail category with ability to make customer recommendations, or ability to develop this expertise quickly after hire
- Strong attention to detail, effective communication skills, and ability to maintain operational standards while supporting team performance during assigned shifts
- Understanding of visual merchandising principles, planogram execution, and retail display standards specific to book retail environments
- Ability to speak, read, and comprehend instructions, correspondence, and policy documents while conversing comfortably with customers and providing excellent customer service
- Knowledge of retail inventory management, loss prevention procedures, and merchandise handling protocols
Benefits
- Competitive Salary of: $26.10 - $29.00 an hour
- Daily Pay- Get your money as you earn it
- 20% Hudson, HMSHost & Dufry Employee Discount
- Paid Time Off
- Personal and Parental Leave Programs
- Medical, Dental & Vision Insurance
- Company Paid Life Insurance
- Employee Recognition Programs
- Advancement and Growth Opportunities
- On-going Training & Development
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