About the role

Ambulatory Support Manager at Lurie Children’s Hospital coordinating Point of Service support activities and managing teams in outpatient clinics. Ensures staffing, training, and quality improvement for pediatric care services.

Responsibilities

Plays a critical role as the ambulatory liaison across Ambulatory areas and clusters.
Collaborates closely with medical, nursing and ancillary leadership to coordinate the day to day Point-of-Service support activities in the ambulatory clinics and selected ancillary areas.
Manages Point of Service teams and operational functions of the assigned areas.
Responsible for leadership, direction and coordination for the ambulatory and selected ancillary Point of Service support services functions.
Supplements staffing routinely for additional support to the Point of Service team in ambulatory and ancillary areas as needed.
Promotes growth and development of staff through counseling, recognition, and feedback.
Fosters and facilitates customer-oriented communication and service excellence.
Directs team members in communicating with one another, and serves as a conduit for information that flows from the team to other organizational wide departments.
Responsible for the human resource functions of recruitment/selection and retention.
Coordinates with all stakeholders including Revenue Cycle to ensure all collections are processed appropriately and documented within the E.H.R. as outlined in training.
Monitors progress, reports and justifies any significant variance which occurs.
Oversees and manages quality improvement activities and customer service initiatives related to ambulatory operations and POS staff.

High school diploma required.
Bachelor’s degree preferred.
Minimum of 3 years of supervisory experience in a healthcare environment required.
Excellent communication/listening skills.
Ability to make quick, accurate decisions on a daily basis.
Knowledge of medical terminology, third party billing, and managed care requirements.
Proficient computer skills and aptitude.
Substantial interpersonal skills sufficient to work effectively with pediatric patients, families, physicians, nursing and other allied health and medical center personnel.
Good analytical ability, excellent organizational skills.

Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits: Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program