Hybrid Rent and Service Charge Manager

Posted 8 hours ago

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About the role

  • Rent and Service Charge Manager leading financial processes and team collaboration at Incommunities. Fostering service improvements and ensuring compliance with regulatory standards.

Responsibilities

  • Foster a high-performance culture, recognising and rewarding strong contributions and ensure team delivers against targets, addressing underperformance promptly and constructively.
  • Lead on rent setting, annual rent review, service charge accounting and annual budget setting for rental and service charge income (including provisions and sinking funds).
  • Ensure robust financial controls and reconciliations are in place, with all discrepancies investigated and resolved within agreed timescales.
  • Provide expert advice and challenge senior management, ensuring decisions are evidence-based and aligned with financial objectives.
  • Lead internal and external audit activities, ensuring recommendations are implemented. Ensure adherence to regulatory requirements (e.g., Regulator of Social Housing Rent Standard).
  • Proactively identify and mitigate compliance risks.
  • Identify and deliver service improvement projects with clear objectives, milestones, and success measures.
  • Report regularly on progress against improvement plans, holding self and others accountable for delivery.
  • Support a culture of innovation, encouraging the team to suggest and implement new ideas.
  • Use performance data to drive accountability and continuous improvement across the team.

Requirements

  • Substantial experience managing a rent and service charge team in the social housing sector.
  • Extensive knowledge of service charge setting in social housing and leasehold environments.
  • Substantial experience managing month-end processes (accruals, budget monitoring, forecasting).
  • Advanced Excel skills with the ability to manipulate and interpret large data sets.
  • Right to Work in the UK - visa sponsorship is not available.
  • A standard DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

Benefits

  • Salary from £60,492 up-to £64,453 per year depending on experience
  • Social Housing Pension Scheme with up-to 10% employer contribution
  • 28 days annual leave that increases with service plus bank holidays
  • Option to buy and sell annual leave
  • Training, development, and qualification opportunities
  • Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
  • Corporate health scheme membership
  • Hybrid working with free parking onsite
  • Access to an Employee Assistance Programme
  • Cycle to work scheme
  • Local gym membership discounts.
  • A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Job title

Rent and Service Charge Manager

Job type

Experience level

Mid levelSenior

Salary

£60,492 - £64,453 per year

Degree requirement

No Education Requirement

Location requirements

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