Rent and Service Charge Manager leading financial processes and team collaboration at Incommunities. Fostering service improvements and ensuring compliance with regulatory standards.
Responsibilities
Foster a high-performance culture, recognising and rewarding strong contributions and ensure team delivers against targets, addressing underperformance promptly and constructively.
Lead on rent setting, annual rent review, service charge accounting and annual budget setting for rental and service charge income (including provisions and sinking funds).
Ensure robust financial controls and reconciliations are in place, with all discrepancies investigated and resolved within agreed timescales.
Provide expert advice and challenge senior management, ensuring decisions are evidence-based and aligned with financial objectives.
Lead internal and external audit activities, ensuring recommendations are implemented. Ensure adherence to regulatory requirements (e.g., Regulator of Social Housing Rent Standard).
Proactively identify and mitigate compliance risks.
Identify and deliver service improvement projects with clear objectives, milestones, and success measures.
Report regularly on progress against improvement plans, holding self and others accountable for delivery.
Support a culture of innovation, encouraging the team to suggest and implement new ideas.
Use performance data to drive accountability and continuous improvement across the team.
Requirements
Substantial experience managing a rent and service charge team in the social housing sector.
Extensive knowledge of service charge setting in social housing and leasehold environments.
Advanced Excel skills with the ability to manipulate and interpret large data sets.
Right to Work in the UK - visa sponsorship is not available.
A standard DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks
Benefits
Salary from £60,492 up-to £64,453 per year depending on experience
Social Housing Pension Scheme with up-to 10% employer contribution
28 days annual leave that increases with service plus bank holidays
Option to buy and sell annual leave
Training, development, and qualification opportunities
Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
Corporate health scheme membership
Hybrid working with free parking onsite
Access to an Employee Assistance Programme
Cycle to work scheme
Local gym membership discounts.
A team of trained Mental Health First Aiders who are available for colleagues to contact for support
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