Hybrid Rent and Service Charge Manager

at Incommunities

• Job title: Rent and Service Charge Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £60,492 - £64,453 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Bradford, United Kingdom

About the role

• Rent and Service Charge Manager leading financial processes and team collaboration at Incommunities. Fostering service improvements and ensuring compliance with regulatory standards.

Responsibilities

• Foster a high-performance culture, recognising and rewarding strong contributions and ensure team delivers against targets, addressing underperformance promptly and constructively.
• Lead on rent setting, annual rent review, service charge accounting and annual budget setting for rental and service charge income (including provisions and sinking funds).
• Ensure robust financial controls and reconciliations are in place, with all discrepancies investigated and resolved within agreed timescales.
• Provide expert advice and challenge senior management, ensuring decisions are evidence-based and aligned with financial objectives.
• Lead internal and external audit activities, ensuring recommendations are implemented. Ensure adherence to regulatory requirements (e.g., Regulator of Social Housing Rent Standard).
• Proactively identify and mitigate compliance risks.
• Identify and deliver service improvement projects with clear objectives, milestones, and success measures.
• Report regularly on progress against improvement plans, holding self and others accountable for delivery.
• Support a culture of innovation, encouraging the team to suggest and implement new ideas.
• Use performance data to drive accountability and continuous improvement across the team.

Requirements

• Substantial experience managing a rent and service charge team in the social housing sector.
• Extensive knowledge of service charge setting in social housing and leasehold environments.
• Substantial experience managing month-end processes (accruals, budget monitoring, forecasting).
• Advanced Excel skills with the ability to manipulate and interpret large data sets.
• Right to Work in the UK - visa sponsorship is not available.
• A standard DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

Benefits

• Salary from £60,492 up-to £64,453 per year depending on experience
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Hybrid working with free parking onsite
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support