Manager, Change Enablement at Manulife, leading adoption strategies for digital and cultural transformation. Engaging with cross-functional teams to ensure effective change management practices.
Responsibilities
Leads the design and execution of adoption strategies for transformational programs
Bridges enterprise strategy and human behavior to translate complex organizational initiatives
Anticipates resistance and mitigates risk while ensuring collaborators are informed
Works closely with Sales, Product, Technology, Compliance, and HR for governance and assessment
Designs adoption playbooks and facilitates workshops to motivate change champions
Requirements
Minimum 7 years’ experience in change management or organizational development within financial services or other regulated sectors.
Proven record leading enterprise or large-scale adoption initiatives.
Certification in PROSCI/ADKAR or equivalent methodology.
Demonstrated ability to manage complex collaborator networks and competing priorities.
Strong facilitation and communication skills with comfort presenting to executive audiences.
Experience developing change metrics and adoption dashboards.
Advanced analytical, planning, and documentation skills.
Strong understanding of governance, risk, and compliance requirements.
Excellent interpersonal awareness and conflict-management ability.
Proficiency with Microsoft Office, Power BI, and collaboration platforms.
Benefits
health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program in Canada (including holidays, vacation, personal, and sick days)
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