Manager leading product portfolio team to enable technology solutions aligned with business goals at Navy Federal. Fostering cross - functional collaboration in an agile environment.
About the role
- General Manager leading operations in Chile for a global customer experience and market research firm. Responsible for team leadership, client engagement, and driving business growth.
Responsibilities
- Develop and execute strategic plans to achieve business objectives and profitability targets.
- Oversee research operations, data quality, and client delivery across multiple sectors.
- Build and lead a high-performing team, to include HR, Business Development, Finance, and Operations amongst others, fostering a culture of innovation and accountability.
- Manage budgets, forecasts, and financial reporting to ensure profitability.
- Drive sales and business development efforts to expand market share.
- Build and maintain relationships with clients, partners, and government entities.
- Represent the company in client meetings, industry events, and regulatory forums.
- Collaborate with global teams to share insights, best practices, and operational improvements.
- Monitor market trends and competitive activity to inform strategic decisions.
- Report regularly to global leadership on performance, risks, and opportunities.
- Execute the responsibilities of a company director according to lawful and ethical standards.
Requirements
- Significant experience in market research, customer experience, or consulting.
- Proven executive leadership experience in managing teams, sales, operations, and compliance in Chile.
- Strong understanding of research methodologies and client service delivery.
- Experience with CX platforms, survey tools, and data analytics preferred.
- Strategic organization and decision-making skills.
- Financial acumen and experience managing budgets and P&L.
- Conceptual and strategic capabilities.
- Entrepreneurial behavior; familiarity with digital transformation and technology-driven solutions.
- Excellent communication, negotiation, and interpersonal skills.
- Fluent in Spanish and English.
Benefits
- Hybrid work arrangement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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