Duty Manager overseeing online department operations at Coles. Ensuring customer satisfaction and supporting a team of Personal Shoppers in a retail environment.
About the role
- Retail Shift Manager at Chicago O'Hare Airport overseeing retail operations for optimal customer experiences. Responsible for operational readiness and merchandising standards enforcement.
Responsibilities
- Assists location management in executing retail operations to ensure optimal customer experiences
- Executes established Standard Operating Procedures (SOPs) during assigned shifts
- Ensures merchandise displays remain appropriately clean, stocked, and visually appealing
- Reviews and approves timekeeping punches for assigned shifts
- Assigns work tasks and activities to associates while ensuring compliance with labor regulations
- Escalates performance concerns to leadership as appropriate
- Operates POS systems and processes transaction voids
- Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately
- Ensures compliance with all company retail policies and procedures while training staff on brand standards
- Delivers exceptional customer service through knowledgeable, professional staff
Requirements
- Requires 2+ years of retail and/or customer service experience
- Requires minimum of 6 months of supervisory or lead experience in retail, specialty retail, or customer service environment
- Book retail experience or active reading interest preferred
- Basic math skills and cash handling experience
- Knowledge of federal, state, and local safety and health standards, and procedures to comply with retail regulations
- Experience with POS systems and retail management software
Benefits
- Competitive rate of pay of: $22.51- $25.01 an hour
- Daily Pay- Get your money as you earn it
- 20% Hudson Employee Discount
- 50% Hudson Food and Beverage Discount
- PTO Personal and Parental Leave Programs
- Medical, Dental & Vision Insurance
- Company Paid Life Insurance
- Employee Recognition Programs
- Advancement and Growth Opportunities
- Referral Bonus up to $500
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