Onsite Assistant General Manager

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About the role

  • Assistant General Manager overseeing restaurant operations at Chili's, ensuring high standards and staff management. Responsibilities include daily procedures, staffing, and customer interactions.

Responsibilities

  • Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
  • Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
  • Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
  • Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
  • Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
  • Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
  • Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
  • Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
  • Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
  • Actively ensures all associates take all mandated rest breaks and meal periods
  • Ensures display areas are appropriately clean, stocked, and visually appealing
  • Ensures all equipment is in good working order
  • Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
  • Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
  • Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
  • Places orders for individual units, receives goods, processes invoices
  • Ensures that the company has most current contact information for all associates working in the restaurant

Requirements

  • Requires a minimum of 6 years food and beverage, cash handling, and customer service experience
  • Requires a minimum of 4 years supervisory or lead experience in a Casual Dine restaurant or production kitchen
  • Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Job title

Assistant General Manager

Job type

Experience level

Mid levelSenior

Salary

$53,736 - $63,219 per year

Degree requirement

High School Diploma

Location requirements

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